Per-Diem Urgent Care Tech Position

St. Luke's University Health Network; Quakertown (Bucks County); On-site; USD 25,000 - 30,000; Full time

Job summary

St. Luke’s University Health Network is seeking an Urgent Care Technician to support the Urgent Care / Occupational Medicine service line. The role involves facilitating patient flow, performing registration, insurance verification, EMR data entry, scheduling, and clinical support.

Responsibilities include vital signs, specimen collection, order processing, patient education, and teamwork across clinical and non-clinical staff. Occasional travel to network sites for on-site testing may occur.

Qualifications

• High school diploma or equivalent required.
• Successful completion of Medical Assistant program or equivalent hospital program (LPN/EMT/PCT, etc.) or minimum 1 year of experience as a Medical Assistant preferred.
• Ability to read, write, speak, and understand English required.
• Valid PA or NJ Driver’s License with basic knowledge of the Lehigh Valley area required.
• Basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities required.
• CPR within 30 days of employment.
• Spirometry Certification within 1 year of employment.
• Occupational Hearing Conservation Certification within 1 year of employment.
• Act 33 with renewal; Act 34 with renewal; Act 73 FBI Clearance with renewal.

Responsibilities

• Completes the registration process by obtaining, verifying and updating patient information (demographic, financial and guarantor).
• Confirms/verifies insurance benefits, obtains signature for consent to treatment and financial responsibility; collects co-payments at point of service.
• Enters information into EMR systems (Epic and Systoc) including order entry and charge entry processes.
• Schedules patients for advanced care with specialty or primary care providers, diagnostic testing, clinical services, occupational medicine exams, and Workers Compensation claims.
• Accompanies patient to the exam room and collects patient information, past medical history, medication review and overall health screening.
• Obtains vital signs, prepares patient and room, sets up instruments and equipment needed to complete the visit.
• Completes orders and referrals; relays instructions, provides health education and plan of care to patient/family.
• Screens and monitors acuity of patients in waiting area and prioritizes based on acuity and service type.
• Informs care team of patients in distress and acts as first responder in emergent situations.
• Travels to SLUHN sites for onsite Reasonable Suspicion Drug and Alcohol Testing (Fit for Duty).
• Performs drug and alcohol testing following chain of custody protocols and approved standards for various specimen types.
• Maintains competencies in specimen collection and cleans rooms/equipment per protocol and manufacturer guidelines.
• Maintains logs and calibrations; complies with equipment maintenance protocols.
• Other duties as assigned.

Skills

HIPAA compliance

Customer service

Multi-tasking

Team communication

Education

High school diploma or equivalent

Medical Assistant program or equivalent hospital program (LPN/EMT/PCT)

Tools

Epic EMR

Systoc

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Urgent Care Technician within the Urgent Care / Occupational Medicine service line works in a cross-functional capacity with both clinical and non-clinical responsibilities facilitating the patient’s flow into the Network and performs diversified duties for patients and practice administrator as assigned.

JOB DUTIES AND RESPONSIBILITIES:

• Completes the registration process by obtaining, verifying and updating patient information (demographic, financial and guarantor)
• Confirms/verifies insurance benefits, obtains signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations and collects co-payments and/or any other applicable payments at point of service
• Enters information into EMR systems (Epic and Systoc) including order entry and charge entry processes
• Schedules patients for advanced care with specialty or primary care providers, diagnostic testing, clinical services, occupational medicine physical examinations, and Workers Compensation claims
• Accompanies patient to the exam room and collects patient information, past medical history, medication review and overall health screening
• Obtains vital signs, prepares patient and room, set up instruments and equipment needed to complete the visit.
• Completes orders and referrals; relays instructions, provides health education and plan of care to patient / family.
• Screens and monitors acuity of patients within the waiting area and prioritizes patients based on acuity and type of service
• Informs care team of patients in distress and acts as a first responder in emergent situations.
• Travels throughout the Network as well as to other SLUHN contracted employers for onsite Reasonable Suspicion Drug and Alcohol Testing (Fit for Duty)
• Performs drug and alcohol testing following chain of custody protocols and approved standards for urine, saliva, hair, breath, blood sample collection
• Maintains competencies in techniques to obtain specimens via nasopharyngeal, nasal, oropharynx, capillary, wound, urine, etc. to perform point of care testing according to protocol and maintains and cleans rooms and equipment according to protocol and manufacture guidelines.
• Complies with equipment maintenance, completes logs and calibrations according to protocols
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 2 hours per day; 1 hour at a time. Stand for up to 8 hours per day; 6 hours at a time. Walk up to 6 hours per day; 10 minutes at a time. Consistently lift, carry, and push objects up to 10 lb. Transport patients weighing up to 250 lb. via wheelchair, bed and/or stretcher. Frequently stoop and bend and reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color, and peripheral vision.

EDUCATION:

High school diploma or equivalent is required.
Ability to read, write, speak, and understand English required
Successful completion of Medical Assistant program or equivalent hospital program (LPN/EMT/PCT, etc.) or minimum 1 year of experience as a Medical Assistant preferred.

TRAINING AND EXPERIENCE:

Possess a good driving record and maintain a valid PA or NJ Driver’s License with basic knowledge of the Lehigh Valley and the surrounding area required.
Basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities required.
Successful completion of SLUHN Urgent Care Tech Training Checklist

Licensure, Certifications, and Clearances required:

• Cardiopulmonary Resuscitation (CPR) within 30 days of employment
• Certified Professional Collector within 6 months of employment
• Spirometry Certification within 1 year of employment
• Occupational Hearing Conservation Certification within 1 year of employment
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

St. Luke’s University Health Network is an Equal Opportunity Employer.