Per Diem, Switchboard Operator – Night Shift – Mineola

NYU Langone Health; Village of Mineola (NY); On-site; USD 23,000 - 36,000; Part time

Job summary

NYU Langone Hospital—Long Island is seeking a Per Diem Switchboard Operator for the night shift in Mineola. You will answer the hospital’s main line, route calls, and provide emergency paging when needed.

Responsibilities include operating a telecommunications console, assisting at the Information Desk, and following all emergency policies. Must have 1–2 years of reception/customer service experience and basic MS Office skills.

Qualifications

• High School or GED required.
• 1–2 years experience as receptionist/customer service in a high-paced environment.
• Good communication, organization, detail oriented, multi-task, and customer service skills.
• Basic knowledge of Microsoft Office.

Responsibilities

• Operates a telecommunications console and related equipment; answers calls politely and routes them.
• Performs other duties as assigned.
• Observes hospital policies on attendance and professional conduct; attends in-services.
• Responds to requests for patient information and assists at Information Desk as needed.
• Responds to all emergency calls and communicates situations to appropriate parties; initiates response per procedures.
• Provides direction to visitors and supports volunteers.

Skills

Customer service

Communication skills

Organization

Attention to detail

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary:

We have an exciting opportunity to join our team as a Per Diem, Switchboard Operator – Night Shift – Mineola.

In this role, the successful candidate answers all incoming calls to the Hospital’s main telephone number and routes them appropriately throughout the organization. Provides emergency notification via paging system or overhead speaker system as necessary dependent upon nature of situation.

Job Responsibilities:

• Operates a telecommunications console along with various peripheral pieces of communications equipment including but not limited to a personal computer. Answers all calls politely and in a timely manner. Connects callers to desired location
• Performs other duties as assigned
• Observes departmental and hospital policies concerning attendance, professional conduct & appearance. Attends in-services
• Responds to requests for patient information. Responds to assist with requests for patient informationlocation as appropriate. Assists at Information Desk to access medical staffpatient contact information.
• Responds immediately to all emergency calls (patient codes, life safety, alarms etc.) and urgently communicates situation to appropriate parties both within and outside . Initiates appropriate response for the specific situation. Follows emergency policies and procedures. Documents action as required.
• Provides direction to visitors and provides volunteers with support as needed.
• Handles request to page and locate hospital staff. Operates paging console to initiate staff pages as required. Maintains daily on-call list for services. Identifies phone pager numbers as requested. Pages as needed.

Minimum Qualifications:

To qualify you must have a High School or GED. 1 – 2 years Experience as a receptionist/customer service in a high-pace environment. Good communication (both oral and written), organization, detail oriented, multi-task, and customer service skills. Basic knowledge of Microsoft Office. Ability to respond to emergency situations.

Preferred Qualifications:

1 – 2 years Experience in Hospital switchboard systems and emergency procedures.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it’s developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.03 – $26.22 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.