Per Diem Patient Access Representative

Jobtome; Glendale (AZ); Sur place; USD 25 000 - 44 000; Plein temps

Avantages offerts par ce poste

4 weeks of paid training

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Résumé du poste

UnitedHealth Group is seeking a patient-oriented Front Office/Registration Specialist to join our Phoenix-area team. This role supports the delivery of patient care in a fast-paced clinical setting, greeting patients, collecting demographics, verifying insurance, and processing payments. The position is onsite at St.

Joe's Hospital in Phoenix with 9:00am–2:00pm or 12:00pm–5:00pm shifts on weekdays. A high school diploma and 1+ year customer-service experience are required, along with proficiency

Qualifications

• High School Diploma or GED required.
• 1+ year experience in customer service such as hospital or office.
• Proficiency with Microsoft Office.
• Ability to work 100% onsite at St. Joe's Hospital.
• Per diem availability and shift flexibility.

Responsabilités

• Greet and check-in patients, collect demographics and verify insurance eligibility.
• Enter or verify patient data in computer systems in real time.
• Process referrals, pre-certifications and pre-authorizations per insurance rules.
• Verify coverage, benefits and create price estimates; discuss out-of-pocket costs with patients.
• Collect patient co-pays and identify outstanding balances for collection.
• Schedule patient appointments and coordinate with provider offices.
• Respond to patient inquiries with compassionate and respectful communication.
• Generate and review patient data reports; maintain knowledge of registration requirements.

Connaissances

Customer service

Microsoft Office

On-site work

Formation

High School Diploma/GED

Description du poste

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Our office is located at 350 W. Thomas Rd. Phoenix, AZ.

Primary Responsibilities

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits


• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information


• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements


• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed


• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations


• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due


• Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge


• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner


• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary


• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

Required Qualifications

• High School Diploma/GED


• 1+ years of experience in a customer service role such as hospital, office, or phone support


• Intermediate level of proficiency with Microsoft Office products


• Ability to work 100% onsite at St. Joe's Hospital at 350 W. Thomas Rd, Phoenix, AZ


• Ability to work on a Per Diem basis, weekdays, within the 9:00am - 2:00pm and 12:00pm - 5:00pm shifts


• Must be 18 years of age OR older

Preferred Qualifications

• Experience in a Hospital Patient Registration Department, Physician office or any medical setting


• Experience in requesting and processing financial payments


• Experience in insurance reimbursement and financial verification


• Working knowledge of medical terminology


• Understanding of insurance policies and procedures


• Ability to perform basic mathematics for financial payments

Soft Skills

• Strong interpersonal, communication and customer service skills

Physical and Work Environment

• Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

Sign-on Bonus

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Compensation and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

• 4 weeks of paid training


• Comprehensive benefits package


• Incentive and recognition programs


• Equity stock purchase


• 401k contribution (all benefits are subject to eligibility requirements)

Company Values

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.