Per Diem On Call Triage Assistant

Good Shepherd Community Care; Newton (MA); Remote; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive rate

Earned Sick Time

403(b) with company match eligibility

Employee Assistance Program

Tuition reduction with Regis College

Job summary

Good Shepherd Community Care is seeking a Per Diem On Call Triage Assistant to handle overnight triage calls remotely from Sundays 4 pm to Mondays 8:30 am. The role involves triaging urgent patient calls and coordinating with on-call staff, within a supportive administrative team.

A Bachelor's degree is preferred, with strong communication and time-management skills. Candidates should be proficient in Google Suite, Word and Excel, and demonstrate a caring, professional demeanor on calls.

Qualifications

• Bachelor's degree preferred.
• Ability to take initiative, work independently, and multi-task
• Manage time and prioritize efficiently
• Outstanding verbal and written communication skills.
• PC proficiency in Google Suite, Word and Excel.
• A professional and caring demeanor in person and on the telephone.

Responsibilities

• Triaging phone calls in a fast-paced office while the office is closed (overnight).
• Managing urgent patient phone calls and triaging to the appropriate on-call staff.
• Working as a team player within the administrative staff.

Skills

Verbal communication

Written communication

Time management

Multi-tasking

Google Suite

MS Word

MS Excel

Education

Bachelor's degree preferred

Job description

Per Diem On Call Triage Assistant (fully remote, overnight)

Named by The Boston Globe as one of the Top Places to Work in Massachusetts for the last four years, our community-based, mission-driven hospice and palliative care organization seeks a per Diem On Call Triage Assistant to join its expanding administrative team. Our not-for-profit hospice and palliative care organization has an opportunity for an organized, detail-oriented, compassionate and resourceful individual who wants to do meaningful work. Candidate must have strong communication and time management skills and be eager and willing to handle the diverse responsibilities of the job with a helpful, professional attitude and a friendly demeanor.

Job Responsibilities

• Working as a team player within the administrative staff
• Triaging phone calls in a fast-paced office while the office is closed (overnight)
• Managing urgent patient phone calls and triaging to the appropriate on-call staff

Schedule and Weekly Hours

Sundays at 4 pm through Monday at 8:30 am.

Education, Skills and Experience

• Bachelor's degree preferred.
• Ability to take initiative, work independently, and multi-task
• Manage time and prioritize efficiently
• Outstanding verbal and written communication skills.
• PC proficiency in Google Suite, Word and Excel.
• A professional and caring demeanor in person and on the telephone.

Good Shepherd Benefits

• Competitive rate
• Earned Sick Time
• 403(b) with company match eligibility
• Employee Assistance Program
• Partnership with Regis College for reduced tuition rates

Pay Range

You will be paid $15/hour for every hour of the on-call shift, including overnight and sleeping hours.

Industry

Healthcare

Employment Type

Per Diem - variable hours based on employer needs

About Us

Good Shepherd Community Care is one of the most trusted health care organizations in Greater Boston, focusing on hospice and palliative care. Founded as Hospice of the Good Shepherd in 1978, we are the original Massachusetts hospice. After decades of caring for our community, we continue to remain an independent, not-for-profit, non-sectarian organization. We believe in the importance of mutual respect and acceptance and value diversity in our patients, families and caregivers, employees, volunteers, community, and partner organizations. We are committed to these values and honor the dignity of each individual through the care, support and education we provide. Our team members benefit from a collaborative work environment in a welcoming office, easily accessible to I-95, with on-site parking in Newton.

Good Shepherd Community Care does not discriminate on the basis of race, color, national origin, ancestry, disability, sex, sexual orientation, gender identity, sex stereotyping, marital status, pregnancy, religion or age in admission or access to, or treatment or employment in, its programs, services and activities.