Per Diem Healthcare Provider (Mom2Mom)

Rutgers University; New Jersey; Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation/leave programs

Competitive retirement benefits

Educational benefits

Life insurance

Employee discounts

Job summary

Rutgers University Behavioral Health Care (RBHS) seeks a Per Diem Healthcare Provider for the Mom2Mom Telephone Helplines program to assess and refer mothers across New Jersey. The role focuses on fast, consumer-friendly access to UBHC services and timely scheduling or referrals based on assessment findings.

The position requires a Bachelor’s degree with one year in human services, plus NJ Social Work licensure if applicable and a valid driver’s license.

Qualifications

• Bachelor’s Degree plus one (1) year work experience in the human services field. Equivalent education, experience and/or training may be substituted for the degree requirement.
• Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.
• Valid driver’s license.

Responsibilities

• Accepts Mom2Mom telephone service requests, and when support staff is unavailable, responds to incoming calls within three rings as observed by supervisor.
• Maintains comprehensive and up-to-date knowledge of eligibility and admission criteria for units and programs served by the Mom2Mom Program, as observed by supervisor.
• Performs clinical assessment and makes appropriate disposition, often by scheduling an appointment at an UBHC unit, as indicated by feedback from receiving unit or other provider.
• Develops collaborative professional relationships with telephone-contact personnel in other UBHC units and outside agencies, as observed by supervisor.
• Stays on-site to oversee daily operations and ensure that services are appropriately provided to clients and customers, providing immediate guidance as needed.
• Serves assigned shifts, which may include off hour shifts.

Education

Bachelor’s Degree plus one year work experience in the human services field

Job description

Rutgers University Behavioral Health Care ( UBHC ), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey.

UBHC , one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers.

In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Per Diem Healthcare Provider for the Telephone Helplines – Mom2Mom Program within Rutgers University Behavioral Health Care.
The primary purpose of the Per Diem Healthcare Provider position is to provide assessments for mothers throughout the State of New Jersey that meet quality and quantity standards within the Mom2Mom Program. Performs functions in support of the Mom2Mom Program mission as well as the Mom2Mom Program project goals providing streamlined, prompt, and “consumer friendly” access to UBHC services. Receives telephone requests for service, undertakes clinical assessment of the service need of the client or customer, and responds by offering a scheduled appointment or making other appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of New Jersey mothers and applying relevant assessment and treatment skills with regard to a wide range of clinical issues and an age group that includes birth through 65 years plus. A capacity for assessment services and management of all situations for mothers and their families will also be required.

Among the key duties of this position are the following:

• Accepts Mom2Mom telephone service requests, and when support staff is unavailable, responds to incoming calls within three (3) rings as observed by supervisor.
• Maintains comprehensive and up-to-date knowledge of eligibility and admission criteria for units and programs served by the Mom2Mom Program, as observed by supervisor.
• Performs clinical assessment and makes appropriate disposition, often by scheduling an appointment at an UBHC unit, as indicated by feedback from receiving unit or other provider.
• Develops collaborative professional relationships with telephone-contact personnel in other UBHC units and outside agencies, as observed by supervisor.
• Stays on-site to oversee daily operations and ensure that services are appropriately provided to clients and customers, providing immediate guidance as needed.
• Serves assigned shifts, which may include off hour shifts.

FLSA

FLSA Nonexempt

Grade

Grade 99H

Salary Details

Salary Details $23 per hour

Minimum Salary

Minimum Salary 23.00

Mid Range Salary

Mid Range Salary 24.00

Maximum Salary

Maximum Salary 25.00

Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Working Hours

Standard Hours

Standard Hours 40.00

Daily Work Shift

Work Arrangement

This position may be eligible for a fully remote work arrangement.

Union Description

Union Description Health Care Prof Per Diem

Payroll Designation

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment

Terms of Appointment Staff - 12 month

Position Pension Eligibility

Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

• Bachelor’s Degree plus one (1) year work experience in the human services field. Equivalent education, experience and/or training may be substituted for the degree requirement.

Certifications/Licenses

• Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.
• Valid driver’s license.

Required Knowledge, Skills, and Abilities

Preferred Qualifications

• Candidate should have background in working with developmentally disabled related experience.

Physical Demands and Work Environment

• Occasional time spent driving to designated facilities to interview clients and meet staff.
• Moderate physical effort (lift/carry up to 25 pounds). Frequently walks, bends, stretches, pushes and pulls.
• Manual dexterity and mobility for charting.
• Lifts supplies/equipment/charts.
• Sitting while interviewing clients; may sit up to several hours in one place.
• Frequent use of telephone for crisis calls.
• Varied work settings include office, community agencies, and police departments.
• Subject to varying and unpredictable situations. Handles emergency or crisis situations.
• May be exposed to varying or extreme temperatures.

Special Conditions

Posting Number

Posting Number 26ST1349

Posting Open Date

Special Instructions to Applicants

Regional Campus

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Home Location Campus Off Campus

City

City Remote

State

State NJ

Posting Details

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you possess a Bachelor's Degree and at least one (1) year of work experience in the human services field? (Equivalent education, experience, and/or training may be substituted for the degree requirement.)
  • Yes
  • No
• * Are you the mother of a special needs child?
  • Yes
  • No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application
• Certifications/Licenses

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Non-Discrimination-Statement .

In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-3973 or e-mail us.

Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at [e-mail].

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