Per Diem Dispensary Floating Associate

Housing Works Cannabis Co.; New York (NY); On-site; USD 25,485 - 29,618; Full time

Benefits offered by this job

Flexible schedule

Support for community initiatives

Job summary

A community-focused cannabis dispensary in New York is seeking a Dispensary Floating Associate to provide exceptional customer experiences and assist with inventory integrity. Responsibilities include managing product listings, supporting front-of-house roles, and ensuring timely deliveries. Candidates should have a high school diploma, be at least 21 years old, and possess prior customer service experience. This position offers a dynamic work environment with opportunities to support a meaningful mission.

Qualifications

• Must stay current with state cannabis regulations.
• Must be at least 21 years old.
• Prior customer service experience required.

Responsibilities

• Provide an extraordinary customer experience.
• Assist with inventory management and data integrity.
• Deliver products timely and maintain cleanliness.

Skills

Customer service

Communication skills

Organizational skills

Knowledge of cannabis products

Basic math skills

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Program: Dispensary

Department: Dispensary

Reports To: Budmaster Store Manager, Co-Manager, Assistant Managers

Supervises: NA

Location: 750 Broadway, NY, NY 10003

Salary Range: $18.50-21.50/hr.

FLSA: Non-Exempt

Position Overview / Summary Description

The Dispensary Floating Associate is responsible for providing our customers with extraordinary experience(s) as well as maintaining inventory integrity in our BOH and Stock area. While the main work location for the role is BOH, we will train this role to fill-in or float in the following areas, as needed: retail front of house, delivery. Given the unique expertise of the role and special digital/data expertise, the floating associate will fill-in areas that have data/digital implications first: pick-up, dispatch, etc.

Like all team members, the Floating Associates are expected to contribute to making their Dispensary a climate that encourages forward-thinking, embraces inclusion, and practices generosity of spirit. The Floating Associate will also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.

Essential Job Functions

Primary:

• Categorize products in the POS system, ensure listings are accurate, and ensure data integrity.
• Prepare/stage back of house for daily sales process.
• Process weekly cycle counts.
• Work with management to predict and anticipate floating needs for the day/week.
• Comply with all BOH policies and procedures; recommends changes/improvements.
• When needed, assist in the front of the house – with a focus on pick-ups (but available for all registers).
  • Provide knowledge, expertise, guidance, and a personalized experience to each customer by explaining the potential benefits of the Cannabis products offered.
  • Ensures customer questions or concerns are resolved quickly, completely, and discreetly. Communicate any requests or unresolved concerns to management immediately.
  • Add customers to loyalty database and offer memberships to all customers.
• When needed, assist with delivery – with a focus on dispatch and customer calls (but available for all delivery roles).
• Ensure inventory stock matches delivery requirements and pack orders.
• Follow scheduled route for daily deliveries and ensure products are delivered in a timely manner. Read maps or set GPS to determine and track daily route.
• Load and organize product inventory from Dispensary into your delivery bag.
• Always keep delivery bag organized, clean, and tidy.
• Make sure inventory matches manifest (accompanying shipping document).
• Scan or write in confirmation of delivery upon arrival to recipient client.
• Collect signature and/or payments at delivery locales.
• Check in with Dispensary on delivery progress as needed.
• Report any accidents or transportation issues encountered while in route, to supervisors. Follow laws and regulations of the road always.
• Follow all company and state enforced safety requirements for loading and unloading product.
• Pick up and accurately inventory return shipments from the retail locations.
• Responsible for maintaining brand standards and store operations. (daily sweeping, mopping, organizing, sanitizing as needed throughout the duration of their shifts)
• Actively promote Housing Works mission at all stations and at all times.
• Perform all other duties as directed by supervisor and/or executive management
• Participate in Housing Works direct action (advocacy events); 3 in person and 4 alternative (email/phone zaps).

Secondary:

• Be open to working in different departments within the dispensary as business needs require.
• Must be available on Fridays and as needed.
• Clean and organize the dispensary as directed by management.
• Ensure store is in compliance with all branding guidelines, including but not limited to signage, brochures, and promotional events.
• Promote a positive work-atmosphere by communicating with coworkers, supervisors, and customers cordially and effectively.
• Actively seek tasks within the dispensary and be a team player supporting Housing Work's mission and initiatives.

Other Functions

• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.

Education

• High School Diploma or equivalent

Qualifications / Requirements

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a plus.
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effective with customers and team members.
• Prior customer service experience in hospitality, pharmacy, customer services, or retail environment.
• Knowledge of Microsoft Word, Excel, POS and web-based email applications
• Advanced mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages
• This role requires the candidate to be at least 21 years and older

Competencies

• Commitment to excellent customer service
• Experience/knowledge of cannabis industry preferred
• Excellent communication skills (both verbal and written), interpersonal, and team-oriented skills
• Self-starting, self-motivating mindset
• Excellent organizational skills, attention to detail
• Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS

Union Affiliations

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of the employment related to this position, and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU.

Essential Physical Demands/ Working Conditions

• Flexibility in schedule; weekends and holidays are required
• Frequently required to stand, walk, kneel, and bend for long periods of time
• Frequently required to lift a minimum of 40 pounds.
• Frequently communicates (exchanges information, converse with, express oneself) with customers, peers, supervisors, and community at large
• Occasionally exchange information in communication with individuals who are agitated, confrontational, or difficult patrons from a variety of socioeconomic, cultural, and religious backgrounds
• Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars
• Occasionally required to work at a computer approximately 10% of the time, 90% of the time will be interacting with staff and customers, this position may not be performed remotely.

About Housing Works

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.

Our Values

• High Performance: We strive for excellence in all our endeavors.
• Stronger Together: We work as one to tackle – and achieve – the impossible.
• All In: We're bold, direct, and relentless as we strive to improve individual and community health.
• Membership: We go the extra mile for others every day, and we celebrate and have fun throughout the healing process.

Our Over-Arching Strategic Objectives

1. People: Building a diverse and engaged leadership base.

2. Programs: Expanding our services to meet client needs and realize scale.

3. Innovation: Using our proven model of entrepreneurism and experimentation to diversify revenue streams and expand our footprint.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.