People Supervisor - Operations

Glsauto; Tempe, Northern (AZ, KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401K with employer match

PTO & holidays

Volunteer time off

Tuition reimbursement

Parental Leave

Business casual

Job summary

GLS is seeking a People Supervisor - Operations to lead and mentor a team, delivering training, coaching, and performance feedback. You will monitor processes, analyze reports, and work with other business units to improve operations while maintaining high service levels.

You will establish SOPs, manage daily staff scheduling, handle escalated issues, and participate in staffing decisions, promotions, and salary recommendations within an exempt, Monday–Friday structure.

Qualifications

• Bachelor’s degree required.
• Exceptional interpersonal skills with a focus on empowerment.
• Strong communication, both written and verbal.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Provide quality training, guidance, and feedback to staff.
• Evaluate processes, analyze reports, and address performance issues.
• Develop relationships with other business units.
• Support development/maintenance of operating procedures.
• Set daily staff schedules to meet business needs.
• Handle incoming calls and resolve escalated complaints.
• Make staffing, performance, promotions, and salary recommendations.

Skills

Interpersonal skills

Coaching

Communication (written)

Organizational skills

Self-motivated

Problem solving

Ability to learn quickly

Education

Bachelor’s degree

Job description

Why GLS?

Purpose

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People

Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth

Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2027***

What does it mean to be a People Supervisor - Operations at GLS?

People managers in Operations at GLS are key to helping employees grow, creating a strong team environment, and achieving organizational goals while providing optimum customer support! This is accomplished through daily feedback, empowerment, coaching, training, and recognition of top performance.

As an Operations Supervisor, you are taking the first step toward a career in management and leadership at GLS. This role is designed to prepare you for future opportunities in managerial and leadership positions, providing you with the skills and experience necessary to advance within the organization. Operations Supervisors who excel in their roles have a clear path to move into Operations Manager positions and continue their growth into higher leadership roles within the company.

Before you start your management journey, you will complete classroom and on-the-job training to understand our industry and the positions you will support. On-the-job training lasts 3-6 months before you are assigned a team to manage.

How will you drive value within the organization as a People Supervisor - Operations?

• You will provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities
• You will evaluate team operating processes, analyze reports, and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness
• You will establish strong working relationships with other business units
• You will support the development and maintenance of departmental operating procedures
• You will set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• You will accept incoming calls and effectively resolve escalated complaints
• You will exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations

What should you already know to be successful as a People Supervisor - Operations?

• Bachelor’s degree is required
• Phenomenal interpersonal skills with a focus on empowering others
• Ability to learn new concepts and think fast on your feet
• Strong drive, ambition, and the ability to motivate others
• Solid written and verbal communication skills
• Excellent organizational skills with high attention to detail
• Hands-on approach, and willingness to go above and beyond to get the job done
• Commitment to exemplifying organizational core values

Employment Requirements:

• This is an exempt-level position where business need will determine the exact work schedule which should be expected to vary at times. Generally, the days of work are Monday through Friday, between the hours of 8:00am-6:00pm. Saturday shifts may also occur as business needs dictate.
• Remain in a stationary position up to 50% of the workday
• Constantly operate a computer and other standard office equipment
• Ability to perform activities related to administrative functions, use of a computer, reading company-related documents and email, bending, and kneeling
• The position may require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)