People Success Analyst

Cocoon; Atlanta (GA); Hybride; USD 64 000 - 107 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision plans

Life and disability insurance

401(k) savings plan

Employee stock purchase plan

11 company holidays + PTO

Résumé du poste

TriNet is seeking a People Success Analyst to collaborate with people managers and the People Team, tackling workplace issues and driving HR initiatives. You’ll be the initial contact for focus areas such as policy compliance, manager enablement, and colleague relations within a centralized People Success model.

You’ll gain hands-on HR experience across multiple areas, applying judgment, documentation rigor, and confidentiality in a fast-paced environment.

Qualifications

• Bachelor's Degree in Human Resources or related field preferred or equivalent education and experience.
• Typically 2+ years experience in Human Resources or related work functions required.
• Experience using case management or service request systems (Oracle or similar) and maintaining accurate data.

Responsabilités

• Serve as a trusted first point of contact for people-related requests, managing service requests through the People Platform and other channels.
• Assess risk and complexity to provide direct consultation or triage/escalation of high-risk matters.
• Guide managers to resources and coordinate with People Success teammates when deeper expertise is needed.
• Identify trends and risks in data and create quarterly/ad hoc reports and training materials.
• Maintain People Success SharePoint and content libraries with version control and audit-ready documentation.
• Handle sensitive employee information with confidentiality.
• Perform other duties as assigned and comply with policies.

Connaissances

Strong communication

Attention to detail

Team collaboration

Judgement and discretion

Problem solving

Cross-functional partnership

Data visualization

Formation

Bachelor's Degree in HR or related field

Equivalent education and experience

Outils

Oracle

Excel

PowerPoint

SharePoint

Description du poste

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect - and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview

The People Success Analyst position offers the chance to collaborate closely with people managers, TriNet's People Team, and other cross-functional stakeholders, tackle genuine workplace issues and requests, and make a meaningful impact on TriNet's People initiatives. The Analyst is the initial point of contact for one or more primary People Success focus areas based on business needs and expertise, all of which share common expectations around judgment, documentation rigor, confidentiality, and cross-functional partnership. Focus areas provide diverse, hands-on exposure to People Success policy and compliance, manager enablement, and/or colleague relations processes within a centralized People Success model. This role is critical in providing consistent, scalable, and thoughtful support for managers and colleagues by applying and helping to define processes, exercising sound discretionary judgment, and contributing to continuous improvement through data, insights, resource and training creation and delivery, and strong operational execution. You'll gain hands-on experience across multiple areas of HR while building upon your problem solving, consultation, and judgment skills.

What You Will Do

• Contribute to a positive manager experience by reinforcing a self-service-first model, helping managers navigate available tools and resources, and identifying opportunities to improve clarity, accessibility, and usability. The individual will also support manager enablement initiatives, including projects, office hours, training materials, playbooks, and related resources across the employee lifecycle.
• Serve as a trusted first point of contact for TriNet’s people-related requests, challenges or initiatives, by managing service requests through the People Platform (Oracle) and other channels and assessing risk and complexity to provide either direct consultation for routine to moderate complexity or timely triaging/escalation of sensitive or high-risk matters.
• Partners with business managers, People Business Partners, and other cross‑functional stakeholders as appropriate to resolve routine and moderately complex people matters by guiding them to and through appropriate resources, tools, and standard practices, and by coordinating support with People Success team members when deeper expertise is needed.
• Identify trends and risks in data and turn insights into clear quarterly and ad hoc reports, training recommendations, and presentation/other materials that inform improvements to People Success content, processes, and compliance.
• Maintain People Success SharePoint and Source sites, content libraries, and process documentation, including organization, version control, and periodic content reviews from subject matter experts to ensure resources remain accurate and relevant, compliant, and audit-ready.
• Handle sensitive employee information with professionalism, discretion, and confidentiality.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree in Human Resources or related field preferred or
• Equivalent education and experience

Experience Qualifications

• Typically 2+ years experience in Human Resources or related work functions required

Skills And Abilities

• Strong ability to assess, triage, and coordinate requests in a high-volume, service-oriented environment. (Advanced proficiency)
• Experience working with case management or service request systems (Oracle or similar) and maintaining accurate data. (Intermediate proficiency)
• Highly organized with strong attention to detail, documentation, and follow-through. (Intermediate proficiency)
• Ability to navigate ambiguity, apply defined processes, and escalate or partner appropriately. (Intermediate proficiency)
• Clear, professional written and verbal communication skills, with the ability to collaborate across teams, including presentation/facilitation and interpersonal skills. (Intermediate proficiency)
• Proficiency in Knowledge of Microsoft Office tools (Excel, PowerPoint, SharePoint); comfortable learning new systems and tools. (Intermediate proficiency)
• Interest in building practical knowledge of People Success practices, internal guidelines, and employment laws through hands-on experience. (Intermediate proficiency)
• Adaptable and effective in a fast-paced, evolving environment, with the ability to manage multiple priorities while supporting continuous improvement and scale. (Advanced proficiency)
• Demonstrates ability to work on complex issues where analysis of differing situations or data requires evaluation of variable factors. (Intermediate proficiency)
• Exercises judgement in selecting methods, techniques, and evaluation of criteria for acquiring results. (Advanced proficiency)
• Working knowledge of employment laws with a strong desire to continue learning. (Intermediate proficiency)
• A demonstrated commitment to high professional ethical standards and a diverse workplace. (Advanced proficiency)

Licenses and Certifications

• PHR or SHRM-CP preferred

Travel Requirements

Minimal

Work Environment

• Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $63,600.00 to $107, 250.00. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate's final salary offer will be based on the candidate's skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.