People Partner - Senior

Independence Pet Holdings, Inc.; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Independence Pet Holdings, Inc. is seeking a People Partner to support HR operations and employee relations.

The hybrid position will work from our New York or Columbus, Ohio office on Tuesdays and Thursdays, handling policies, benefits inquiries and lifecycle processes for a large hourly workforce. You will coach managers, respond to employee concerns, manage HR tickets, and coordinate changes across the employee lifecycle while ensuring confidentiality and compliance with HR policies.

Qualifications

• Bachelor’s degree or equivalent work experience in HR/related field.
• 5+ years experience in HR or administrative roles.
• Experience in Employee Relations, supporting a contact center or large hourly population preferred.
• Strong organizational and project management skills with multi-priority handling.
• Experience with HRIS; Workday is a plus.
• Experience with Change Management and large-scale transformation.

Responsibilities

• Assist in coaching, counseling and guiding managers before disciplinary actions.
• First point of contact for employee concerns; may conduct investigations.
• Answer queries about policies, benefits and pay; escalate complex issues.
• Review and respond to HR ticketing inquiries.
• Process employee changes (promotions, transfers, terminations) and keep HRIS up to date.
• Support People Operations with organizational tasks and admin duties.
• Oversee stages across the Employee Lifecycle.
• Perform other duties as assigned.

Skills

Organizational skills

Project management

Verbal and written communication

Discretion and confidentiality

Education

Bachelor’s Degree in HR / Business Administration or related field

Tools

HRIS

Workday

Job description

Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats. Founded in 2020, our plans help families afford advanced diagnostics and treatments – from routine to critical care – so their pets can live longer, healthier lives.

Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible. Pumpkin’s deep understanding of the science and finance of veterinary care makes us an asset to our more than 10,000 nationwide veterinary professional partners and is one reason we are trusted by nine out of ten surveyed veterinarians.

Our consumers love us, too. We are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US. We have insured over 230,000 pets and paid more than $176 million in claims since launch. Pumpkin also offers PumpkinNow, the only urgent pay service that can pay pet parents for eligible claims before they pay vet bills — making it one of the fastest claims experiences in pet insurance. Beyond accidents and illnesses, Pumpkin Wellness Club provides preventive care plans that help pay for everything from routine vet visits to grooming.

At Pumpkin, we believe pet parenthood is parenthood. While life with pets looks different than raising human children, the responsibility, commitment, and love run just as deep. That belief is why we exist: to help parents choose the best care for their loved ones – without compromise.

The People Partner is responsible for general human resources administration such as employee relations, record keeping, and responding to employee inquiries to ensure the efficient management of HR Operations. This role is integral to maintaining a positive work environment, supporting employee needs, and ensuring compliance with HR policies and procedures.

This is a hybrid position, working from our office in New York or Columbus, Ohio on Tuesdays & Thursdays.

Summary of Essential Job Duties

• Assist in coaching, counseling and guiding managers before executing employee disciplinary actions.

• Initial point of contact for employee concerns, may conduct investigations regarding concerns raised.

• Answers frequently asked questions from employees relative to standard policies & procedures, benefits, incorrect pay etc.; refers more complex questions to appropriate People Team Members.

• Review, solve and respond to inquiries sent to the HR ticketing system.

• Process employee changes, such as promotions, transfers and terminations and ensure all employee data is up to date in HRIS.

• Supports the People Operations team with organizational tasks and various administrative duties.

• Oversee various stages across the Employee Lifecycle.

• Other duties as assigned.

Preferred Education and Experience

• Bachelor’s Degree in Human Resources, Business Administration, or a related field, or equivalent work experience.

• 5+ years of experience in HR or administrative roles.

• Previous experience in Employee Relations required, supporting a contact center or large hourly population preferred.

• Organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing circumstances.

• Preferred experience working with a human resource information system (HRIS). Experience with Workday is a plus.

• Experience with Change Management and/or large scale transformation activities.

• Experience within a Center of Excellence model.

• Detail oriented; good verbal and written communication skills.

• Able to work independently, establish priorities, meet deadlines, and manage multiple projects simultaneously. Present information and respond to questions from groups of staff, managers, members, and other key stakeholders.

• Ability to address issues with discretion and professionalism while maintaining confidentiality.
  

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

Interview Technology Notice:

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