People Ops Generalist

Mass Digital Health; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Unlimited PTO

100% company-paid dental and vision

Generous medical contributions

AI that is actually used daily

Team of thoughtful, driven people

Job summary

Videa is seeking a People Operations Generalist to build the foundation for how people experience working here. You’ll own onboarding, an employee hub, policies, and scalable processes, reporting to the VP of People and collaborating across teams.

You’ll apply AI and automation to onboarding, support, and new programs, create self-service tools, and turn ideas into tools people actually use. The role emphasizes independent work, systems thinking, and pragmatic product instincts.

Qualifications

• Experience in People Operations or HR processes preferred.
• Ability to build from zero and create scalable tools.

Responsibilities

• Build and continuously improve onboarding experience from offer to ramp.
• Create a simple, useful employee hub with information and resources.
• Build core People policies, documentation, and operating infrastructure.
• Identify gaps across the employee lifecycle and decide what to build or remove.
• Use AI and automation to simplify People programs for employees and managers.
• Create self-service tools to reduce People administration.

Skills

Systems thinker

AI-native approach

Independence

Product instincts

Job description

Less complexity. More dentistry. More impact.

At Videa, we help dental clinicians deliver better care to millions of patients through AI.

Oral health is health. Dentists are protectors of societal wellness. We build technology that enhances the moment of care, amplifies clinical expertise, and makes proactive oral healthcare the norm.

Thousands of clinicians rely on Videa every day. Your work here will be reflected in real practice, improving real patient outcomes. If you want to build something that matters, keep reading.

The role

We’re looking for a People Operations Generalist to help build the foundation for how people experience working at Videa. This is a builder role.

Today, many of the basics you would expect in a scaling company either don’t exist yet or need to be built from the ground up. That includes onboarding, an employee hub, policies and documentation, and the systems employees and managers need to get answers and navigate the company easily.

Your job is not simply to administer HR processes. It is to understand what employees need, identify the underlying problems, and build simple, scalable solutions to solve them.

We also want someone who is excited about what People Operations can look like from an AI-native perspective. You’ll have the opportunity to experiment with AI and automation across onboarding, employee support and new People programs rather than defaulting to traditional HR processes. You’ll report to the VP of People and work independently across the company.

What you’ll own

• Build and continuously improve our onboarding experience, from offer acceptance through ramp

• Create a simple, useful employee hub where people can easily find the information and resources they need

• Build the core People policies, documentation and operating infrastructure required as we scale

• Identify gaps across the employee lifecycle and determine what we need to build, improve or remove

• Use AI and automation to make People programs simpler, faster and more useful for employees and managers

• Create self-service tools and resources that reduce unnecessary People administration

• Listen for employee signals and help us identify issues before they become bigger problems

• Partner with the VP of People on new programs and experiments as the company grows

• Own the details and execution required to turn ideas into things people actually use

What success looks like

30 days - discovery - you’ll experience and assess our current onboarding and People infrastructure firsthand, gathering the information you need to understand what’s missing and where the biggest opportunities are. You will also need to jump in on any in flight people needs.

By 60 days, you’ll have launched a V1 of an onboarding experience. This will continue to be an iterative building process as part of the role.

By 90 days, employees will have a central People hub (built by you) and we’ll have a clear, prioritized view of the People infrastructure we need to build next, why it matters and when we should build it.

Over time, success means employees can join Videa, find what they need and navigate key moments in their employee experience without unnecessary friction or dependency on the People team.

What we’re looking for

We care more about how you think and build than how many years you’ve spent in HR.

You’re likely to be successful here if you:

• Are a strong systems thinker. You look beyond the immediate symptom and figure out the underlying problem before building a solution.

• Are genuinely AI-native. You actively use AI in your work and can show us things you’ve built, automated or fundamentally changed using it. You are not using AI to automate broken systems.

• Know how to build from zero. You’re comfortable starting with a blank page rather than inheriting established processes and playbooks. We don’t do playbooks we work from first principles.

• Can operate independently. You can take an outcome, figure out what needs to happen and drive the work forward without waiting for detailed instructions.

• Have strong product instincts. You think about employees as users and care whether the things you build are intuitive, useful and actually used.

• Keep things simple. You don’t create a process because HR has always had a process.

• Are comfortable moving quickly, experimenting and improving something once it’s in the hands of employees.

• You have a passion for innovation in the people space. You see how things are done today and you see a better way to do things.

• Previous People Operations experience is ideal, particularly if you’ve operated as a small or one-person People function, but it isn’t the most important thing to us. We value exceptional operating systems and product skills over a traditional People Ops background. You’ll need relevant People exposure, but we’re open to where and how you gained it.

What It Is Like to Work Here

We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.

We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.

What We Offer

• Competitive compensation and meaningful equity

• Unlimited PTO

• 100% company-paid dental and vision coverage

• Generous medical contributions

• The opportunity to work on AI that is actually used every day

• A team of thoughtful, driven people who genuinely care

Equal Opportunity

Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.

E-Verify Participation Notice: Videa participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.