People Operations Specialist- Preboarding

Advocate Health Care; Milwaukee (WI); Remote; USD 42,000 - 63,000; Full time

Job summary

Advocate Health Care in the United States is seeking an HR Operations professional to support the HR Service Center with focus on accuracy, timeliness, and policy adherence. You will handle inquiries, apply payroll and benefits knowledge, and coordinate with HR partners to ensure seamless service delivery.

The role requires at least 2 years in HR or 6 years in customer service, a bachelor’s degree, and comfort with a remote/hybrid work environment. Competitive pay and benefits are provided.

Qualifications

• Ability to communicate effectively over the phone and in writing with all levels within the organization.
• Attentive listening with probing questions to aid problem solving and escalation.
• Ability to work under high pressure and handle confidential matters.
• High sense of urgency for meeting commitments and deadlines.
• Knowledge of payroll, leave, compliance, benefits, onboarding, and core HR operations.
• Strong critical thinking and multitasking in a high‑volume environment.

Responsibilities

• Identify process improvement opportunities and participate in SOP updates and training content.
• Cross-train in multiple content areas to support business continuity.
• Monitor case queues, prioritize workload, and drive resolution.
• Provide professional, empathetic, and solution‑oriented support to teammates.
• Partner with HR Business Partners, Centers of Excellence, and Payroll for end‑to‑end service delivery.
• Interpret and apply HR policies and workflows across cases to ensure accuracy.

Skills

Communication

Active listening

Problem solving

Decision making

Customer service

High urgency

Education

Bachelor's degree in business, HR, compliance, or technology field

Tools

Microsoft Office

HCM systems

Case management

Knowledge management tools

Job description

Job Details

Department: 14200 Enterprise Corporate - People & Culture Shared Services
Status: Full time
Benefits Eligible: Yes
Hours Per Week: 40
Schedule Details/Additional Information: Typical hours are Monday - Friday between 7:30am and 5:00pm, as needed. Remote Work. Location may vary per Advocate Health policy requirements. Pay Range: $30.70 - $46.05

Major Responsibilities

• Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.
• Participate in cross-training in multiple content areas to support business continuity and enhance team agility.
• Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
• Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support.
• Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.
• Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
• Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.
• Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.
• Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience.
• Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles.
• Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care.
• Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics

Licensure, Registration, and/or Certification Required

None Required.

Education Required

Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience.

Experience Required

Typically requires 2 years of experience in human resources or 6 years in customer service.

Knowledge, Skills & Abilities Required

• Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.
• Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation.
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.
• High sense of urgency for meeting commitments and completing assignments.
• Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
• Critical thinking and multi-tasking in a high-volume environment.
• Ability to consistently deliver high quality customer service in a professional manner.
• Excellent decision making, critical thinking, communication, presentation, and interpersonal skills.
• Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results.
• Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines.
• Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.

Physical Requirements and Working Conditions

This position requires travel so it will be exposed to road, weather and travel hazards. Operates all equipment necessary to perform the job. Exposed to normal office environment.

DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care