People Operations Partner

Blank Street; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Equity package

15 days paid leave

3 health plan options

Parental leave

Free coffee and swag

Regular team outings

Commuter benefits

Job summary

Blank Street in Brooklyn, NY is seeking a People Operations Partner to drive a people-first culture as we grow across markets. This role is based in NYC, with frequent travel to support stores.

You will own hiring strategy, onboarding, employee relations, performance coaching, and program rollout, partnering with General Managers and Operations Managers to elevate teams and employee experience.

Qualifications

• 4+ years of HR or People Ops experience in fast-paced settings.
• Working knowledge of labor laws and compliance (I-9s, wage & hour)
• Proven ability to manage multiple priorities and meet deadlines in a high-volume environment
• Based in NYC with travel flexibility across markets

Responsibilities

• Partner with Ops leaders on hiring strategy, interview calibration, and workforce planning across markets.
• Support hiring decisions by assessing talent quality and team fit.
• Ensure smooth onboarding for new hires from offer to ramp-up.
• Coach GMs, Shift Leads, and Ops Managers on performance and accountability.
• Lead employee relations matters and investigations with appropriate documentation.

Skills

Employee relations

Coaching managers

HR fundamentals

Onboarding

Compliance

HRIS

ATS

Google Suite

Tools

HRIS

ATS

Google Suite

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Add a Spark to the Ordinary…

The People Operations Partneris a trusted partner to our Operations Team, helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports stores across multiple markets, partnering closely with General Managers and Operations Managers to strengthen teams, elevate performance, and support the employee experience.

This role blends strategic partnership with hands-on execution and is ideal for someone who thrives in fast-paced environments, builds strong relationships quickly, and operates with sound judgment and professionalism. You’ll partner with field leaders on employee relations, performance management, coaching, engagement, and talent development while proactively identifying trends and opportunities across the business.This role is based in-person out of our Brooklyn, NY office, reports to the HRBP Manager, and requires frequent travel across the markets and stores you support.

Who We’re Looking For

• You’re an expert at handling employee relations issues and can navigate them with sound judgment
• You’re confident coaching managers, not just giving advice, but helping others actually reach a solution and drive results
• You have a strong grasp of People Ops fundamentals (onboarding, compliance, documentation, investigations) and know how to apply them in real situations
• You’re highly organized and detail-oriented
• You’re responsive, action-oriented, and follow through
• You’re comfortable with ambiguity, pivots, and fast pace
• You’re a clear, thoughtful communicator through all mediums
• You genuinely enjoy supporting people and making the job fun

What You’ll Own

Hire → Get the right people in

• Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning across your markets
• Support strong hiring decisions by assessing talent quality, team fit, and long-term potential
• Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up
• Proactively identify hiring gaps, staffing risks, and organizational needs within your markets
• Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics
• Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts
• Support internal promotions, succession planning, and leadership development across your markets
• Help leaders navigate difficult conversations confidently, fairly, and consistently
• Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism
• Identify trends in turnover, attendance, engagement, and performance - partnering with Operations leaders to take proactive action early
• Act as a trusted resource for employees and managers, balancing employee experience with business needs
• Build strong relationships across your markets to maintain a clear pulse on team health, morale, and operational challenges

Protect the Business → Make the business run and grow smoothly

• Partner cross-functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations
• Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making

Requirements

• 4+ years of HR or People Ops experience, ideally in a fast-paced retail or hospitality environment
• Working knowledge of labor laws and compliance requirements (I-9s, wage & hour, documentation standards)
• Proven ability to manage multiple priorities and meet deadlines in a high-volume environment
• Demonstrated ability to stay organized and detail-oriented across multiple workstreams
• Comfortable using HR systems and tools (HRIS, ATS, Google Suite)
• Ability to handle sensitive information with discretion and sound judgment
• Must be based in NYC with flexibility to travel throughout the market as needed
• $90,000 - $110,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Equity package
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Parental leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag