People Operations Manager

Kaizen; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Unlimited PTO

Home office stipend

Wellness reimbursement

Professional development stipend

Job summary

Kaizen is seeking a dedicated People Operations lead to oversee all HR functions, from onboarding to payroll and employee engagement. The role requires an experienced individual with a hands-on approach, particularly in scaling startups without a full HR support team.

Candidates must be fluent with core HR tools and possess strong communication skills. Key benefits include comprehensive medical insurance, up to 16 weeks of fully paid parental leave, and a home office stipend.

Qualifications

• 4+ years of experience in People Operations, HR Operations, or related roles.
• Experience at scaling startups without a full HR team.
• Fluency with core People Ops tools.

Responsibilities

• Own onboarding and offboarding processes.
• Run payroll operations accurately and on time.
• Manage day-to-day benefits program.

Skills

People Operations experience

Hands-on fluency with HR tools

Clear communicator

Comfort across functions

AI tool fluency

Education

4+ years in People Operations

Tools

Gusto or Rippling

Carta

PEOs

Job description

Job Overview

The Kaizen team is growing and the back‑office and people infrastructure that got us here is ready to scale. This is the first dedicated People Operations hire at Kaizen. You will own the function, build scalable processes, and be the go‑to person for employees and managers across the entire employee lifecycle.

What You’ll Do

• Own onboarding and offboarding end‑to‑end: offer letters, I‑9 verification, background checks, tool provisioning, system access setup, HM coordination, 30/60/90 check‑in process, and a clean, documented exit process every time.
• Run payroll operations – adding new employees, processing changes, troubleshooting issues, and ensuring every run is accurate and on time.
• Manage the benefits program day‑to‑day: open enrollment, carrier coordination, employee questions, potential PEO migration, stipend maintenance, usage tracking, and feedback loops.
• Own people compliance across active states: SOS registrations, unemployment insurance, quarterly and annual filings, employee records, handbook maintenance, and working fluently with tools like Mosey, Corpnet, and AbstractOps.
• Own employee engagement including pulse surveys, feedback initiatives, and sentiment tracking across a distributed team; surface themes to leadership and turn feedback into actionable improvements.
• Support performance management cycles: mid‑year and end‑of‑year reviews, manager check‑ins, scorecard coordination, and keeping feedback loops tight without adding unnecessary process.
• Coordinate and manage office gatherings, employer branding events, and more intimate team outings.
• Spearhead future office relocation efforts including broker relationships, touring spaces, coordinating buildouts, and ensuring seamless move‑in processes.
• Administer equity in Carta, partnering with the CoS and Finance on option grants, termination processing, and cap table hygiene.
• Partner with COO and Recruiting Lead on headcount planning, leveling, and compensation frameworks.
• Partner with Recruiting Lead on candidate experience and recruiting operations including interview coordination, offer letter workflows, ATS hygiene, and keeping the recruiting‑to‑people handoff clean.
• Use AI tools actively to automate repetitive workflows, draft communications, and build more scalable processes – this is an expectation, not a nice‑to‑have.

What You’ll Bring

• 4+ years of experience in People Operations, HR Operations, or related program management roles.
• Experience at one or more scaling startups where you operated without a full HR team behind you.
• Hands‑on fluency with the core People Ops toolset: Gusto or Rippling, Carta, PEOs such as Sequoia or equivalent, and compliance platforms like Vanta, Mosey, or AbstractOps.
• Ownership mentality: you have run a people ops or back‑office function yourself, not just supported someone who did.
• Comfort operating across people, finance, and admin functions without needing clean lane boundaries – this role crosses all three.
• Clear, direct communicator who can navigate sensitive employee and manager conversations with judgment and empathy.
• Fluency with AI tools as a genuine part of your workflow; you use them to move faster, write better, and build processes that don’t require headcount to scale.

Strong Candidates May Also

• Have supported or led a PEO migration.
• Have familiarity with federal contracting compliance from a people/HR perspective.
• Have worked with SOC 2 or similar security frameworks in a people ops context.

Don’t Apply If

• You’ve only worked in large orgs with a full HR team.
• You’re a strategist who hands off execution. At Kaizen, you define the process and then you run it.
• You can’t get excited about the mission. The agencies on our platform serve tens of millions of people. The infrastructure you build here matters to them.
• You need a detailed ticket to know what to work on next.
• You get overwhelmed when the path forward isn’t clear.
• You think AI tools are a productivity gimmick rather than a core part of how modern operators work.

Benefits

• Health & Insurance
  • Comprehensive medical through Oxford/United – Gold and Platinum PPO plans, with 85% of premiums covered on the Platinum plan and a $0 employee premium option. Dental through Guardian PPO and vision through Beam, with 99% of employee premiums covered and 50% for dependents.
  • $100,000 in fully paid life insurance. FSA and Dependent Care FSA. 401(k) access through Guideline.
• Family & Time Off
  • 16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non‑birthing parents.
  • Unlimited PTO, closed for all federal holidays, and company‑wide winter break the week of Christmas.
• Office & Remote Setup
  • Up to $750 one‑time home office or desk setup stipend for NYC‑based employees; $500 for remote employees.
  • $50/month commuter benefit (company contribution).
  • Expensed lunch three times a week while in the office.
  • Company‑provided laptop.
• Wellness
  • Fully covered gym membership at Grindhouse – a $225/month value, on us; for remote employees, $100/month dedicated to gym or physical fitness reimbursement.
  • $300/quarter pet care stipend.
• Stipends
  • $100/month utility stipend.
  • $500/year professional development stipend.
  • $250/year recreation stipend.

Kaizen is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. If you need an accommodation during the interview process, email us at [e-mail].