People Operations Manager

Masterworks; New York (NY); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Museum admission & events

Health, dental, and vision coverage

FSA options

Job summary

Masterworks is seeking a hands-on Recruiting Leader to own hiring across the company from our New York office. You will be the sole recruiter, partnering directly with the CEO and leadership to source and close talent for all business functions while also leading day-to-day people operations and the transition to a PEO in 2027.

This role fits someone who thrives on running their own desk, works quickly, and builds processes where none exist yet.

Qualifications

• 5+ years of full-cycle recruiting experience in a high-growth environment.
• Track record of owning a high volume of open roles as a solo/primary recruiter.
• Experience hiring for sales and finance roles; financial services or art market exposure is a plus.
• Experience using AI tools to streamline recruiting and HR workflows.
• Working knowledge of HR fundamentals; experience with a PEO is a plus.
• Comfortable partnering directly with executives and giving candid input.
• Strong ability to manage up and align priorities with executives.
• Highly organized, adaptable, discreet with confidential information, and able to move fast.

Responsibilities

• Own full-cycle hiring for Investment Advisors, Art Acquisitions & Sales, Valuations, Research, and Finance.
• Partner with the CEO and hiring managers to define roles, set hiring priorities, and align recruiting with business goals.
• Source and screen candidates, conduct interviews, host on-sites, and manage offer negotiations.
• Manage the full recruiting process end to end, including scheduling, candidate communications, and ATS hygiene.
• Work closely with our Head of Engineering to shape our proprietary ATS, which we built in-house and are still iterating on.
• Track funnel and hiring metrics to spot trends and improve speed and quality of hire.
• Deliver a candidate experience that reflects the Masterworks brand.
• Lead PEO transition with Finance, including employee communications, benefits, and onboarding into new systems.
• Field employee questions and concerns, escalating to the PEO, legal, or leadership as needed.
• Coach managers through performance conversations, terminations, and internal moves.
• Run onboarding and offboarding with professionalism and care.
• Spot gaps in existing processes and build simple, practical fixes.
• Own culture projects as they come up, like team events, happy hours, lunch & learns, and the annual holiday party.
• Manage our housekeeper and oversee day-to-day office operations.
• Serve as the main point of contact for office vendors and stakeholders (Sharebite, Corporate Essentials, Fresh Direct, building management).
• Support workplace projects as they come up, such as office relocations.

Skills

Full-cycle recruiting

Solo recruiter

High-growth hiring

AI in recruiting

HR fundamentals

PEO experience

Executive partnership

Discretion & speed

Tools

LinkedIn Recruiter

Handshake

NYFA

ATS

Job description

Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. Since launching in April 2019, we have securitized over $1.5 billion in world-class artworks.

Our employees are based out of our offices at 1 World Trade Center in the Financial District of New York City.

About the role

Masterworks is looking for a hands-on recruiting leader to own hiring across the company. You'll be our sole recruiter, partnering directly with the CEO and leadership team to find and close talent for all business functions. You'll also oversee day-to-day people operations and lead our transition to a PEO in 2027, making sure employees have a smooth experience along the way.

This dynamic role is a fit for someone who likes running their own desk, moves quickly, and enjoys building process where there isn't one yet.

What you'll do

Recruiting (primary focus)

• Own full-cycle hiring for key functions including Investment Advisors, Art Acquisitions & Sales, Valuations, Research, and Finance
• Partner with the CEO and hiring managers to define roles, set hiring priorities, and align recruiting with business goals
• Source and screen candidates, conduct interviews, host on-sites, and manage offer negotiations (using LinkedIn Recruiter, Handshake, NYFA, etc.)
• Manage the full recruiting process end to end, including scheduling, candidate communications, and ATS hygiene.
• Work closely with our Head of Engineering to shape our proprietary ATS, which we built in-house and are still iterating on
• Track funnel and hiring metrics to spot trends and improve speed and quality of hire
• Deliver a candidate experience that reflects the Masterworks brand

People Operations & PEO Transition

• Serve as the main HR point of contact for our PEO, partnering with Finance to lead the transition, including employee communications, benefits, and onboarding into new systems
• Field employee questions and concerns, escalating to the PEO, legal, or leadership as needed
• Coach managers through performance conversations, terminations, and internal moves
• Run onboarding and offboarding with professionalism and care
• Spot gaps in existing processes and build simple, practical fixes
• Own culture projects as they come up, like team events, happy hours, lunch & learns, and the annual holiday party

Workplace

• Manage our housekeeper and oversee day-to-day office operations
• Serve as the main point of contact for office vendors and stakeholders (Sharebite, Corporate Essentials, Fresh Direct, building management)
• Support workplace projects as they come up, such as office relocations

What we're looking for

• 5+ years of full-cycle recruiting experience, ideally in a high-growth or lean environment
• Track record of owning a high volume of open roles at once as a solo or primary recruiter
• Experience hiring for sales and finance roles; financial services or art market exposure is a plus
• Experience using or implementing AI tools to streamline recruiting and HR workflows
• Working knowledge of HR fundamentals and employment practices; experience working with a PEO is a plus
• Comfortable partnering directly with executives and giving candid input
• Strong ability to manage up, keeping executives aligned on priorities and timelines and pushing back when needed
• Highly organized and adaptable, discreet with confidential information, and able to move fast without dropping details

Additional Requirements:

• Must be eligible for full-time US employment — no exceptions
• Must be able to work from our NY office — this is not a remote role

Compensation

$100-135k

• Free admission to art museums and galleries
• Health, dental, and vision coverage with FSA options