People Operations Generalist

Thatch Health; United States; On-site; USD 110,000 - 120,000; Full time

Job summary

Thatch Health is seeking a People Ops Generalist to join our remote-first team in the United States. You’ll be one of the first touchpoints for employees, shaping their experience and partnering with recruiters, managers, and the People team to keep operations smooth.

You’ll own onboarding, maintain HR records, support benefits and 401(k) administration, and collaborate on special projects with the Head of People. A service-oriented mindset helps you thrive here.

Qualifications

• 3+ years in HR or People Ops or similar admin role
• Strong organization with multiple priorities
• Excellent written and verbal communication
• High attention to detail and accuracy
• Discretion with confidential information
• Good judgement in challenging situations

Responsibilities

• Own onboarding program and pre-boarding logistics
• Maintain HR records and systems
• Support onboarding calendar and new hire experience
• Process employee verifications and E-Verify
• Manage benefits and 401(k) administration
• Collaborate with Head of People on special projects

Skills

Onboarding

HR operations

HRIS management

Communication

Organization

Confidentiality

Education

Bachelor's degree in HR/Business

Tools

Rippling

Job description

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People Operations Generalist at Thatch

Location Remote (US) Compensation $110,000 - $120,000 USD

About the role

We’re looking for a people-focused People Ops Generalist to support our growing team. In this role, you’ll be one of the first touch points for employees, setting the tone for their experience with us. You’ll partner closely with recruiters, hiring managers, the broader People team and all employees to make sure every interaction feels smooth, thoughtful, and delightful. From supporting onboarding and HR processes, you’ll be at the heart of keeping our people operations running seamlessly. If you have a service-oriented mentality, thrive on organization, and genuinely enjoy connecting with people, then you’ll fit right in.

What you’ll do

• Manage Thatch’s onboarding program; from pre-boarding logistics and systems admin, to day 1 onboarding sessions, you will own it all.
• Maintain accurate records in HR systems
• Help new hires feel welcome by supporting onboarding and managing the onboarding calendar
• Complete employee verifications, E-verify and maintain employee files.
• Manage People related compliance around Benefits, 401(k) management, and support employees through any People related organization changes.
• There will be an opportunity to work closely with the Head of People and other members of the people team on special projects and programs.

Background we're looking for

• 3+ years of experience in HR, People Ops or a related administrative role
• Exceptional organizational skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Discretion in handling confidential information
• Exercises good judgement when faced with challenges

Experience we’d be particularly excited about

• Prior experience with Rippling or other HRIS tools
• A people-first mindset and genuine interest in creating positive experiences for and enabling our employees to do their best work
• Excellent customer service skills

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 30 minute video meeting to talk through your background and interest in Thatch
• 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute video meeting to meet 2-3 members of the team
• 30 minute video meeting with our founders to discuss your approach to culture and our operating principles

To help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process.