People Operations Business Partner - Michigan/Indiana

Panda Restaurant Group Inc; Ann Arbor (MI); Hybrid; USD 113,000 - 158,000; Full time

Benefits offered by this job

Hybrid remote schedule

Yearly bonus opportunity

Medical, dental, and vision insurance

Paid time off

Job summary

Panda Restaurant Group, Inc. is seeking a People Operations Business Partner to act as a strategic HR partner to Operations leadership across multiple regions. The role focuses on People Planning, staffing, coaching, and associating training to support 80-120 stores.

The position requires 7+ years HR experience with a background in associate relations, training, recruiting, and people management, preferably in retail/hospitality. Travel is involved with a hybrid work setup.

Qualifications

• Bachelor's degree required; business and/or HR majors preferred.
• 7+ years of HR experience, with 5+ years of HR Generalist experience in associate relations, training and development, recruiting, and people management or equivalent Operations management experience, preferably in a retail/hospitality operations environment.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Responsibilities

• Partners with Operations leadership in the facilitation of People Planning including the development and coaching of Operations management; evaluates internal candidates for vacant/new positions.
• Conducts field visits and interviews to identify opportunities for improved retention.
• Coaches Operations leadership on associate relations to achieve problem resolution without litigation; conducts investigations and documents issues; resolves simple issues with escalation for complex ones.
• Assists in development and execution of Regional Strategic Plan to ensure pipeline of candidates and forecasts staffing needs for timely vacancies.
• Advises on conducting effective associate performance evaluations and on career development for associates.
• Follows up with new hires to promote Panda's Mission, Vision, Values and Culture and ensure training opportunities.

Skills

Employee relations

Training & development

Recruiting

People management

Staff planning

Education

Bachelor's degree

Job description

Summary of Job Description:

The People Operations Business Partner (Human Resources) position is responsible for serving as a strategic HR partner to Operations leadership (VPO/RDO/ACO/MUM) in assigned region(s), developing and coaching Operations management, partnering in People Planning, developing and executing staffing plans, and providing training courses to leadership and associates as required. This position also facilitates resolution of associate relations issues.This position is typically responsible for 80 - 120 stores.

Job Responsibilities:

• Partners with Operations leadership (primarily VPOs, RDOs, ACOs, and MUMs) in assigned region(s) in the facilitation of People Planning involving the development and coaching of Operations management; evaluates internal candidates for vacant/new positions and identifies high potential associates; participates in panel interviews to build alignment. Conducts field visits and interviews to identify opportunities for improved retention.
• Coaches Operations leadership on associate relations to achieve problem resolution without litigation; conducts timely and thorough investigations involving associate complaints and disputes and prepares documentation of issues; resolves simple issues but involves Field HR Directors in achieving resolution of complex associate relations issues or refers issues to the Office of Dispute Resolution in the Support Center.
• Assists Operations leadership in development and execution of Regional Strategic Plan to ensure both an internal and external pipeline of candidates; forecasts staffing needs to fill vacant Operations management positions on a timely basis to support company growth; Participates in Open House events, and career fairs, supported by Recruiters at the Support Center.
• Advises Operations leadership on conducting effective associate performance evaluations and on assisting associates with career and personal development.
• Follows up with new hires thru Keep In Touch Program to promote an understanding of Panda's Mission, Vision, Values, and Culture.Follows up with new hires to ensure adequate and appropriate training opportunities and encourage their participation.
• Assists/coordinates with the Decentralized Learning Manager, who provides a variety of local training and development sessions for Operations management to enhance their capabilities, including 7 Habits, Sexual Harassment, Interviewing Skills, Conducting Effective Performance Reviews, Creating Individual Development Plans, etc.

Must Reside in one of the following areas:

• Michigan
• Indiana

Work Environment

• This role involves regular local travel and occasional overnight travel (25-50%), varying by region. Candidates must be able to meet these requirements, with or without reasonable accommodations.

How we reward you:

• Hybrid remote schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Your background and experience:

• Bachelor's degree required; business and/or HR majors preferred.
• 7+ years of HR experience, with 5+ years of HR Generalist experience in associate relations, training and development, recruiting, and people management or equivalent Operations management experience, preferably in a retail/hospitality operations environment.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: M2: $112,500 - $158,000 / Annual

* Within the range, individual pay is determined using various factors, including work location and experience.

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Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.

You're wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation.The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability.Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters.If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to [e-mail].

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