People-First Operations Lead - Growth & Culture

First Watch; Murfreesboro (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

No night shifts

Career growth

Meal discount

Calm App access

Health insurance

Vision

Life Insurance

Disability insurance

PTO

Retirement savings (401k)

Employee assistance program

Job summary

First Watch in Murfreesboro, TN seeks team members who share our YOU FIRST culture and a commitment to hospitality. You will support daily operations, uphold high standards, and follow our recipes to deliver exceptional breakfasts, brunches, and lunches.

Ideal candidates are ready to learn, communicate well, and coach others in the First Watch Five Steps of Service. We offer extensive benefits, employee programs, and opportunities to grow with the company.

Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals – and works to exceed them
• Coaches and observes the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commandments – and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety – and identifies and coaches in all areas of safe food handling
• Is continuously scouting for and interviewing candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits
• Completes our admin duties – and gets required paperwork in on time

Job description

First Watch in Murfreesboro, TN seeks team members who share our YOU FIRST culture and a commitment to hospitality. You will support daily operations, uphold high standards, and follow our recipes to deliver exceptional breakfasts, brunches, and lunches.

Ideal candidates are ready to learn, communicate well, and coach others in the First Watch Five Steps of Service. We offer extensive benefits, employee programs, and opportunities to grow with the company.