People Experience Specialist - Retail (US)

Lush Fresh Handmade Cosmetics North America; United States; Remote; USD 67,000 - 74,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America seeks a People Experience Specialist to guide staff on employment resources, policy interpretations, and fair issue resolution across North America.

You will handle employee relations, investigations, compliance audits, and engagement initiatives while partnering with managers to support growth, safety, and well-being across our stores and offices.

Qualifications

• 2+ years direct employee relations experience within North America.
• Knowledge of employment law in your area of responsibility.
• Ability to conduct high volume workplace investigations with unbiased approach.
• Confidentiality and thorough documentation.
• Strong listening, communication, and analytical skills.
• Proficiency with Excel and standard MS/GS/online tools.
• Travel up to 25% for meetings/site visits.

Responsibilities

• Independently manage and resolve a high volume of performance and employee relations challenges, separations, investigations, terminations and leaves across North America.
• Partner with leaders to guide on complex employee relations issues and conflict resolution.
• Lead workplace investigations including bullying, harassment, and misconduct.
• Manage employee injuries and workplace compensation claims.
• Drive employee engagement through site visits and audits.
• Lead layoffs and shop closures with compliance and execution.
• Support performance improvement plans with coaching.
• Ensure adherence to employment standards and mandatory trainings.
• Assess accommodation requests and implement appropriate measures.
• Support hiring, onboarding, and training resources for staff.
• Guide employees to the right resources and people for resolution.
• Escalate issues and report back results to leadership.
• Promote wellbeing resources and coordinate with benefits.
• Coordinate emergency procedures and safety incident response.
• Support return-to-work processes after leave.
• Maintain policies and keep up with company changes.
• Analyze data and report trends to leadership.

Skills

Employee relations

HR experience

Employment law

Confidentiality

Investigation skills

Time management

Excel

GSuite

Travel 25%

Tools

Excel

Microsoft Suite

GSuite

Job description

Internal Application Deadline: Sunday, Oct 18th, 2026 5pm PST

The People Experience Specialist acts as a trusted advisor and plays an essential role in guiding and advising staff in North America on their resources, guidance on employee issues and providing objective resolutions, ensuring proper interpretation and fair application of employment policies, and navigating tricky employment situations while ensuring fair, consistent people led approach.. You hold sacred our Lush culture and values through fearless leadership and owning the experience of every employee and customer in your shops. You grow talent by motivating, encouraging and coaching, the retail business in people best practices as relates to safety, well-being, compliance, and integrity between our business and people; you know how to be curious about their opportunities and how to be real with feedback and support.

Lush values people that can adapt and evolve to the needs of our business, analyze and interpret metrics and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose , finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey.

Your c oreRESPONSIBILITIESwillinclude:

• Independently, manage and resolve a high volume of performance and employee relations challenges, separations, investigations, terminations and leaves across North America
• Partner closely with client groups to provide guidance to different level of leaders on complex employee relation issues and effective conflict resolution
• Independently manage a high volume of workplace investigations, including bullying, harassment, workplace violence, fitness for work, and general misconduct
• Employee injuries and workplace compensation claims
• Drive employee engagement through quarterly site visits and the execution of people compliance and engagement audits
• Independently lead temporary and permanent layoffs, as well as shop closures, ensuring compliance and execution
• Partner with managers to initiate, deliver, and monitor performance improvement plans, providing coaching and guidance throughout the process
• Collaborate closely with Compliance to ensure adherence to employment standards, including meal and break requirements, scheduling, work eligibility, and completion of all mandatory compliance training including health and safety
• Review and assess all accommodation requests, including required medical documentation, and partner with managers to implement appropriate accommodations.
• Support the hiring process and ensure your internal customers are knowledgeable in the tools and resources for hiring, on-boarding and training staff.
• Navigate, guide, and advise Lush employees on any question or topic, sharing the right information and directing them to the right place and people to resolve their issue
• Lift up employee feedback or complaints to the appropriate teams and facilitate dialogue to resolve conflicts
• Objectively assess complaints and determine the proper protocol through various partnerships across the business. Involve the right people and report back on results.
• Promote wellbeing resources provided through our third-party vendors, ensure staff are taking advantage of available programs and work with the benefits team to improve metrics.
• Maintain expert knowledge of emergency protocol, safety procedures, and incident response; responsible for coordination of efforts with local teams and involvement of the right teams at the right times.
• Support the return-to-work process for employees who’ve taken leave, act as liaison between the benefits team, employee and manager to ensure a smooth transition.
• Support staff and managers in time and attendance best practices, including following break and meal rules, availability and scheduling agreements, and time off, accommodation and leave requests.
• Maintain expert knowledge of policies and procedures and consistently referencing them in your work with employees.
• Maintain expert knowledge of current Lush events and changes that may impact staff, interpret company information and share the correct resources.
• Maintain expert knowledge in policies, operations, benefits, time and attendance, compensation, leaves, accommodations and people practices.
• Collect relevant and accurate data and report on trends, including escalation of more serious issues.

You bring the following QUALIFICATIONS :

Required:

• 2+ years direct employee relations experience, specifically working on employee complaints, time and attendance issues, leaves, workplace investigations, terminations and application of policy
• Proficient HR experience in your geographical area of responsibility
• Knowledge of employment law in your area of responsibility
• Knowledge of employment policies and practices as related to your business area.
• Ability to conduct a high volume of workplace investigations free of bias, articulate to root challenges, consider legal, business and personal implications in recommending a comprehensive solution
• Ability to maintain confidentiality, take thorough notes, and follow through on outcomes
• Strong investigation skills including objective note taking and labor law compliant questioning techniques.
• Excellent listeningand communication skills
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellentorganization and time management skills
• Proficient in Excel, Microsoft Suite, GSuite and adaptable to other systems as required
• Ability to travel up to 25% both in market and within North America for meetings and site visits as needed

Preferred:

• 2+ years in retail or manufacturing people support
• HR coursework, degree or certification a plus
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer.

Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time, Regular role.

Location: Successful candidate must be located in the United States

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer.

Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.

This salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.
Base Salary Range $66,960 — $74,400 USD
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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92 . We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.