People Experience Lead (PEL)

McDonald's; Round Rock (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Access to Telemedicine 24/7/365 forAll

Lucrative 401K

McFamily Dinner 50% off Dine-In

Predictable Schedules

Free Meals with Each Shift

Same Day Pay or Direct Deposit

Bonus Incentives for All Employees

Monthly Bonus Opportunities for All M

Paid Vacation

Paid Time Off for Managers

Bi-Annual Hourly Wage Review

Advancement Opportunities

Team Building Events

Birthday, Anniversary & Employee Perks

Job summary

McDonald's is seeking a People Experience Lead who will oversee human resources and talent development across the organization’s restaurants. The role focuses on building a high-performing team culture, partnering with General Manager and Director of Operations, and driving ageement with leadership on HR strategies and goals.

The position emphasizes strong communication, change management, and the ability to execute HR initiatives, workforce planning, and training to support crew and managers.

Qualifications

• Experience leading people and teams in a service/retail environment.
• Knowledge of HR practices, policies and compliance.
• Ability to analyze people data and plan staffing accordingly.

Responsibilities

• Develop and implement restaurant or organizational HR strategy and plans.
• Support staffing needs and talent pipeline development across restaurants.
• Lead training and development for crew and managers; monitor attendance and outcomes.
• Coach restaurant leadership to improve guest satisfaction and profitability.

Skills

People leadership

HR strategy

Staffing planning

Training & development

Tools

McHire ATS

Job description

Role Summary

NOTE: McDonald's Experience is required for this position as it entails training and developing crew and managers.

The People Experience Lead is self-motivated, actively engaged with people and demonstrates care, respect and passion for restaurant crew, managers and guests. This candidate provides supervision, audit, innovation and oversight across all of the organization’s restaurants. The PEL will be expected to partner and execute the work alongside the General Manager, Owner Operator and Director of Operations. The individual executes at a high level to build a high-performing team culture. Strong communication skills, and the ability to liaise with peers and leadership to carry out the full range of duties and responsibilities are critical. Principal accountabilities will vary dependent on the needs of the restaurant(s).

Job Duties

People Strategy

• Contribute to the development and implementation of a restaurant or organization-specific human resources strategy and related plan that supports the growth and evolution of the business
• Stay current on best practices and trends related to human resources
• Implement current best practices and trends into work assignments
• Consult with restaurant leadership in the area of change management to achieve our organization’s human resource strategies and goals

Workforce Planning, Staffing and Talent Management

• Utilize McHire and/or application tracking systems to manage the hiring process
• Track and analyze the people data metrics to ensure staffing needs are met
• Support the management teams with staffing needs
• Prepare for annual people brand standards reviews
• Oversee and coordinate forward-looking hiring to ensure a healthy talent pipeline

Training and Development

• Subject matter expert (SME) for organization’s training and development tools
• Organizational lead for the development of crew and managers
• Track the development and class attendance of all employees
• Supply resources to strengthen restaurant training for crew and managers

Restaurant Profitability

• Support the restaurants as required through audit, analysis and coaching
• Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability
• Supports in completion of operations assessments
• Supports restaurant leadership in completion of action plans and performance improvements

The working environment will consist of mainly in restaurant settings. Hours of work could include evenings and weekends.

Our Exclusive Perks

• Access to Telemedicine 24/7/365 for All Employees & Family
• Lucrative 401K
• McFamily Dinner: Our Team & Their Family enjoy 50% Off Dine-In Wed 6-8 PM
• Predictable Schedules
• Free Meals with Each Shift
• Same Day Pay or Direct Deposit
• Bonus Incentives for All Employees
• Monthly Bonus Opportunities for All Managers
• Paid Vacation Available for All Employees*
• Paid Time Off Available for Qualifying Managers
• Bi-Annual Hourly Wage Review
• Advancement Opportunities
• Team Building Events for Managers
• Birthday, Anniversary & Employee Perks for Being You!

Additional Benefits:

• McD Archways to Opportunity Program
• 100% Tuition Covered at Colorado Tech University
• Up to $2,500 Tuition Assistance for your School of Choice
• Managers up to $3,000 Tuition Assistance
• Earn your High School Diploma
• English Under the Arches
• McD National 30% Food Discount

Additional Info:

• *Paid time off applies with restrictions.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.