People Experience Lead (PEL)

McDonald's Restaurants Limited; Leander (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Telemedicine 24/7/365

401K

50% Dine-In Discount

Same Day Pay

Bonus Incentives

Tuition Assistance

Paid Vacation

Paid Time Off

Employee Perks

Job summary

McDonald's Restaurants Limited is seeking a People Experience Lead to supervise and develop crew and managers across restaurants. The role partners with General Manager, Owner Operator and Director of Operations to build a high-performing team culture and drive guest satisfaction and profitability.

The position emphasizes strong communication, partnership with leadership, and delivering comprehensive HR programs, staffing plans, and training resources for a consistent, quality guest experience

Responsibilities

• Contribute to development and implementation of a restaurant or organization-specific human resources strategy and related plan that supports the growth and evolution of the business
• Stay current on best practices and trends related to human resources
• Implement current best practices and trends into work assignments
• Consult with restaurant leadership in the area of change management to achieve our organization’s human resource strategies and goals
• Utilize McHire and/or application tracking systems to manage the hiring process
• Track and analyze the people data metrics to ensure staffing needs are met
• Support the management teams with staffing needs
• Prepare for annual people brand standards reviews
• Oversee and coordinate forward-looking hiring to ensure a healthy talent pipeline
• Subject matter expert (SME) for organization’s training and development tools
• Organizational lead for the development of crew and managers
• Track the development and class attendance of all employees
• Supply resources to strengthen restaurant training for crew and managers
• Support the restaurants as required through audit, analysis and coaching
• Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability
• Supports in completion of operations assessments
• Supports restaurant leadership in completion of action plans and performance improvements

Job description

Role Summary

NOTE: McDonald's Experience is required for this position as it entails training and developing crew and managers.

The People Experience Lead is self-motivated, actively engaged with people and demonstrates care, respect

and passion for restaurant crew, managers and guests. This candidate provides supervision, audit, innovation

and oversight across all of the organization’s restaurants. The PEL will be expected to partner and execute the

work alongside the General Manager, Owner Operator and Director of Operations. The individual executes at a high level

to build a high-performing team culture. Strong communication skills, and the ability to liaise with peers and

leadership to carry out the full range of duties and responsibilities are critical. Principal accountabilities will vary

dependent on the needs of the restaurant(s).

Job Duties

People Strategy

• Contribute to the development and implementation of a restaurant or organization-specific human resources strategy and related plan that supports the growth and evolution of the business
• Stay current on best practices and trends related to human resources
• Implement current best practices and trends into work assignments
• Consult with restaurant leadership in the area of change management to achieve our organization’s human resource strategies and goals

Workforce Planning, Staffing and Talent Management

• Utilize McHire and/or application tracking systems to manage the hiring process
• Track and analyze the people data metrics to ensure staffing needs are met
• Support the management teams with staffing needs
• Prepare for annual people brand standards reviews
• Oversee and coordinate forward-looking hiring to ensure a healthy talent pipeline

Training and Development

• Subject matter expert (SME) for organization’s training and development tools
• Organizational lead for the development of crew and managers
• Track the development and class attendance of all employees
• Supply resources to strengthen restaurant training for crew and managers

Restaurant Profitability

• Support the restaurants as required through audit, analysis and coaching
• Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability
• Supports in completion of operations assessments
• Supports restaurant leadership in completion of action plans and performance improvements

The working environment will consist of mainly in restaurant settings. Hours of work could include evenings and weekends.

Our Exclusive Perks

Access to Telemedicine 24/7/365 for All Employees & Family

Lucrative 401K

McFamily Dinner: Our Team & Their Family enjoy 50% Off Dine-In Wed 6-8 PM

Predictable Schedules

Free Meals with Each Shift

Same Day Pay or Direct Deposit

Bonus Incentives for All Employees

Monthly Bonus Opportunities for All Managers

Paid Vacation Available for All Employees*

Paid Time Off Available for Qualifying Managers

Bi-Annual Hourly Wage Review

Advancement Opportunities

Team Building Events for Managers

Birthday, Anniversary & Employee Perks for Being You!

Additional Benefits

McD Archways to Opportunity Program

100% Tuition Covered at Colorado Tech University

Up to $2,500 Tuition Assistance for your School of Choice

Managers up to $3,000 Tuition Assistance

Earn your High School Diploma

English Under the Arches

McD National 30% Food Discount

Additional Info

*Paid time off applies with restrictions.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

McDonald's Corporation and McDonald's USA, LLC (the \"Company\") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.