People Engagement Program Manager

Socket.dev; San Francisco (CA); On-site; USD 82,000 - 143,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

Job summary

Twitch is seeking a Program Manager to join the People Engagement & Performance team. You will serve as an individual contributor, owning end-to-end programs that connect employees to the company, each other, and the product throughout their lifecycle.

You will lead initiatives like New Employee Experience, Tenure Recognition, Mentorship, and Twitch Clubs, defining success metrics, mitigating risks, and scaling delivery with AI-enabled automation across a distributed workforce.

Qualifications

• 4+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Bachelor's degree or equivalent professional experience.
• Track record managing concurrent programs with distinct audiences and competing timelines.
• Experience owning programs end to end, from planning and stakeholder alignment through delivery and measurement.
• Strong written, visual, and verbal communication skills.
• Experience with vendor management, including procurement and contracting.
• Experience using AI to enhance your workflow.

Responsibilities

• Own end-to-end program management of the Engagement portfolio, including the New Employee Experience, Tenure Recognition, the Mentorship Program, and Twitch Clubs.
• Project manage Twitch's company-wide listening mechanism, the annual Purple Pulse Engagement Survey, end to end.
• Keep a distributed workforce informed and aligned by producing the bi-weekly Staff Brief and Manager Monthly newsletters, and maintaining Twitch's Role Guideline Repository on ServiceNow.
• Manage relationships with our swag vendors end to end, from procurement through ongoing partnership.
• Modernize the portfolio, evolving the new employee experience, recognition, and mentorship programs and scaling delivery through AI-enabled automation
• Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep every program on track and continuously improving.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Vendor management

AI-enabled automation

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedInandX, and discover the projects we’re solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interviewing process.

About the Role:

As a Program Manager, you will serve as an individual contributor on the PEP team, reporting to the Head of People Engagement & Performance. You'll manage a series of programs centered around how employees connect to Twitch (to the company, to each other, and to the product) across their entire lifecycle.

You Will:

• Own end-to-end program management of the Engagement portfolio, including the New Employee Experience, Tenure Recognition, the Mentorship Program, and Twitch Clubs
• Project manage Twitch's company-wide listening mechanism, the annual Purple Pulse Engagement Survey, end to end.
• Keep a distributed workforce informed and aligned by producing the bi-weekly Staff Brief and Manager Monthly newsletters, and maintaining Twitch's Role Guideline Repository on ServiceNow.
• Manage relationships with our swag vendors end to end, from procurement through ongoing partnership.
• Modernize the portfolio, evolving the new employee experience, recognition, and mentorship programs and scaling delivery through AI-enabled automation
• Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep every program on track and continuously improving.

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Basic Qualifications:

• 4+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 4+ years in program management, employee engagement, communications, L&D, or a related people/HR function.
• Bachelor's degree or equivalent professional experience.
• A track record managing concurrent programs with distinct audiences and competing timelines while proactively clearing blockers.
• Experience owning programs end to end, from planning and stakeholder alignment through delivery and measurement, where the solution may not be fully defined.
• Strong written, visual, and verbal communication skills, with the ability to turn requirements into clear documentation, compelling content, and regular stakeholder updates.
• Experience with vendor management, including procurement and contracting
• Comfort using data to measure program effectiveness and inform improvement.
• Experience using AI to enhance your workflow

Preferred Qualifications:

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience with survey platforms (e.g., Peakon/Workday), ServiceNow content management, or learning/mentorship systems.
• Experience delivering hybrid and in-person employee experiences at scale.
• You watch, stream, or are genuinely curious about Twitch, gaming, or live entertainment.

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

USA, CA, San Francisco - 81,600.00 - 142,800.00 USD annually