People Business Partner

Thredup; Mechanicsburg (Cumberland County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Stock options

Employee stock purchase plan

Flexible PTO

Sabbatical program

Parental leave

Healthcare benefits

Job summary

ThredUp is seeking a People Business Partner for our DC02 operations center in Mechanicsburg, PA. You will partner with leaders and 300+ team members, advising on programs, performance, and employee relations while balancing business needs with people strategy.

You will coach hourly staff and first-level leaders, lead a small HR team, and drive retention, development, and safety compliance in a high-volume, seven-day operation. This role reports to the VP, People, Operations.

Qualifications

• 3+ years of HR business partner experience in a high-volume environment.
• Strong interpersonal skills with credibility across all levels.
• Experience coaching hourly employees and first-level leaders.
• Ability to navigate sensitive situations with fairness and discretion.

Responsibilities

• Advise and coach leaders on People programs, policies, performance, and employee relations, ensuring fair and consistent application.
• Build credibility with the DC02 team by spending time on the floor and turning feedback into action.
• Drive retention, engagement, leadership development, and talent planning.
• Lead the DC02 People Team and set priorities for high-quality support.
• Identify people-related challenges and develop effective solutions with business partners.
• Support compliance, workers’ compensation matters, and safety requirements.

Skills

HRBP experience

Credible advisor

Coaching

Problem solving

Team leadership

Tools

None

Job description

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make an Impact

As the People Business Partner for our Operations team, you will serve as a trusted People partner at DC02, our inbound processing distribution center, which runs seven days a week. You will be an active, visible member of the Operations Leadership team and will work closely with leaders to engage and develop our 300+ team members. This role reports to the VP, People, Operations, and leads a People Specialist and a People Coordinator. You will thrive in this role if you enjoy combining business awareness with HR experience, and bring curiosity and a sense of humor.

You are relationship-focused, business-minded, and comfortable getting into the details while keeping the bigger picture in view. You approach decisions with fairness, consistency, and good judgment. You stay steady in ambiguity and balance empathy with accountability, and you know when to listen, when to advise, and when to challenge.

Our team members are the most crucial piece to keeping ThredUp operations humming, and they show up energized and motivated to succeed. Because DC02 runs seven days a week, you may need to flex your schedule from time to time based on the needs of the business.

In This Role, You’ll Get To

• Advise and Coach: Partner with leaders and team members on People programs, policies, performance, and employee relations, ensuring fair and consistent application.
• Build Trust Through Presence: Develop credibility with the DC02 team by spending time on the floor, understanding the realities of a high-volume inbound operation, and turning feedback into practical action.
• Drive People Strategies: Partner with Operations and People leaders on retention, engagement, leadership development, talent planning, and other site priorities.
• Lead the DC02 People Team: Manage, coach, and develop the People Specialist and People Coordinator while setting priorities and ensuring high-quality People support.
• Solve Problems Proactively: Identify People-related challenges, lead investigations and corrective action processes, and develop effective solutions with business partners.
• Support Compliance and Operations: Communicate People programs and benefits, maintain People metrics, support workers’ compensation matters, and help ensure compliance with employment and safety requirements.

What We’re Looking For

• HR Experience: 3+ years of HR business partner experience, ideally in a high-volume or operations-focused environment, with experience supporting engagement, retention, and employee relations.
• Trusted Adviser: Strong interpersonal skills, sound judgment, and the ability to build credibility and influence across all levels of an organization.
• Coach and Developer: Experience coaching hourly employees and first-level leaders, supporting leadership development, and identifying talent.
• Adaptable Problem-Solver: Comfortable navigating sensitive situations, ambiguity, and pressure with discretion, fairness, empathy, and accountability.
• Team Leadership: Experience coaching or directing HR support staff, or clear readiness to lead a small People team.

This role is not eligible for visa sponsorship.

What We Offer

• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [e-mail] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.