People and Guest Experience Lead

McDonald's Restaurants Limited; Brenham (TX); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Paid vacation day

Disability & life insurance

Service awards

Employee Resource Connection

Adoption Assistance

Bi-monthly direct deposit

Performance recognition and bonuses

Résumé du poste

McDonald's Restaurants Limited is seeking a hospitality-focused team member to ensure an exceptional guest experience. You will manage lobby ambiance, uphold brand standards, and act as a digital ambassador for the McDonald’s app and kiosk channels.

Retirees welcomed to apply, with opportunities for growth within the franchise system. You will collaborate with restaurant leadership to deliver outstanding service, participate in onboarding and training, and uphold the franchise’s hospitality

Qualifications

• Extensive hospitality experience in restaurant, hotel or air travel industry.
• Interact with guests and delivery partners to ensure optimal experience.
• Oversee lobby and front counter ambience including seasonal decorations.
• Ensure alignment with McDonald's promotions and PBS standards.

Responsabilités

• Oversee lobby and front counter ambience and cleanliness.
• Interact with guests and delivery partners to ensure a positive experience.
• Be a digital ambassador for McDonald's app and kiosk ordering channels.
• Manage employee onboarding and 90-day probation training.
• Attend People Experience Lead sessions and implement initiatives.
• Monitor employee feedback and turnover and address concerns.

Connaissances

Hospitality experience

Guest interaction

Digital ambassador

Front counter management

Brand standards

Employee training

People experience

Description du poste

Description:

McDonald's Works for Me.

I’m going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow.

The Job for Me – Get a job that inspires your best and moves you forward. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel-good moments. Does this sound like you? You’ll fit right in.

The Company for Me – From here, you can go further than you thought possible.

Let’s talk. Make your move.

Requirements:

This role is pivotal to our restaurant success because we, our guests, employees, vendors and partners are people. This role is unique and will serve to ensure our restaurants have the right ambience, our guests and employees have the best experience in the restaurant and we live up to the utmost hospitality experience.

This role will be suitable for someone with extensive hospitality experience in the restaurant, hotel or air travel industry.

• Extensive experience in hospitality industry, retirees are welcome to apply

• Professional unique appearance as the hospitality face of the organization

• Interact with guests and food delivery partners to ensure optimal experience

• Oversee lobby and front counter cleanliness and ambience including decorations for stipulated seasons/events

• Ensure the organization is on track with all McDonald's promotion

• Manage the organization's customer satisfaction and address all complains timely

• Be a digital ambassador of McDonald's mobile app and kiosk ordering channels

• Manage employee feedback, onboarding and early training during their 90 day probational period

• Attend McDonald's People Experience Lead (PEL) sessions and implement initiatives in the restaurant

• Oversee organization's People Brand Standard (PBS)

• Oversee organization's employee listening surveys and help keep employee turnover rate low

Benefits and Perks:

Along with competitive pay, this unique position is eligible for the following benefits:

• Paid vacation day

• Short- and Long-Term Disability, life and accident insurance

• Service awards

• Employee Resource Connection

• Adoption Assistance

• bi-monthly direct deposit

• Performance recognition and bonuses

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA.This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.