PEO Client Advocate

Paychex Deutschland GmbH; Town of Henrietta (NY); On-site; USD 33,310 - 52,335; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) with employer match

Paid time off for volunteerism

Comprehensive work-life balance programs

Job summary

Paychex Deutschland GmbH is seeking a Client Service Owner based in the Town of Henrietta, New York. This role involves enhancing client satisfaction and retention while managing client interactions to promote revenue growth through deep business needs analysis.

The ideal candidate will have at least 3 years of customer service experience and an Associate's Degree or higher. Responsibilities include acting as a liaison between clients and internal teams, ensuring high levels of client satisfaction, and driving process improvement initiatives.

Qualifications

• 3 years of experience in relationship management or customer service.
• Ability to ensure client satisfaction and retention.
• Experience in business needs analysis is a plus.

Responsibilities

• Perform business needs analysis and recommend solutions.
• Liaise between clients and internal teams.
• Ensure ongoing client satisfaction and retention.

Skills

Relationship management

Customer service experience

Communication

Process improvement

Client education

Education

Associate's Degree

Bachelor's Degree

Job description

Overview

Acts as the client service owner for clients with responsibility for client retention, client satisfaction, and revenue growth. Works with internal partners and leadership at all levels to resolve client concerns and enhance the client experience by providing best-in-class service. Works to entrench our position in the marketplace as a quality human resource services provider and differentiate us from our competitors.

Responsibilities

• Performs an in-depth business needs analysis during client interactions and through business assessments and action plans. Evaluate a client's suite of products and make any recommendations to ensure their business needs are met and promote revenue growth and retention.
• Serves as a liaison between clients and the PEO to resolve clients' concerns, escalate issues where appropriate, ensure clients' requests, and questions are addressed and the loop is closed, and oversees service issues by leveraging internal partners for quick resolution.
• Ensures ongoing client satisfaction and high client retention by leveraging the PEO value proposition and participating in client satisfaction and retention-oriented programs.
• Maintains current knowledge of Paychex products and services and ensures that the client understands the full value of our PEO offerings by providing client education.
• Partners and works directly with members of the leadership team to research and resolve high-level client concerns. Works under strict deadlines and confidentiality requirements to address client concerns promptly and to protect client satisfaction and revenue.
• Initiates and fosters process improvement through partnership in all areas and levels of the organization. Acts as a lead and participant in team and Service initiatives. Keeps team apprised of projects and ensures successful execution of assigned projects and deliverables.
• Other duties as assigned to support the general purpose of this position's function.

Qualifications

• Associate's Degree - Required
• Bachelor's Degree - Preferred
• 3 years of experience in relationship management or customer service experience role.
• Leadership - Preferred
• Communication - Preferred
• Advocacy - Preferred
• Customer Service - Preferred
• Confidentiality - Preferred
• Customer Advocacy - Preferred
• Paychex - Preferred
• Client Education - Preferred
• Process Improvement - Preferred
• Personalized Service - Preferred
• Value Propositions - Preferred
• Employee Engagement - Preferred
• Net Promoter Score - Preferred
• Accounting - Preferred
• Business Operations - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $24.18 - $37.99 hourly + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

What’s in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.