PEO Benefits Specialist I - 10AM - 7PM CST Preferred

Paychex; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is hiring a client support specialist to assist clients and their employees with setup, processing, maintenance and ongoing support of client accounts. You will handle calls, emails, and faxes, and collaborate with internal partners to ensure accurate processing.

The role includes benefit enrollments for PEO offerings, researching issues, and guiding customers on Health & Benefits online tools. A strong HRIS knowledge and solid organizational skills are preferred.

Qualifications

• H.S. Diploma required.
• Experience in customer service (2+ years).
• Strong communication and organizational skills.
• Familiarity with HRIS and benefits administration preferred.

Responsibilities

• Provide excellent customer service to clients, employees and partners via calls, faxes and emails.
• Process benefit enrollments and maintain accurate CRM records.
• Research and resolve product/service issues and guide on Health & Benefits tools.
• Prepare and process basic benefit adjustments and utilization of health plans.
• Maintain compliance with state/federal regulations and participate in projects.

Skills

Communication

Customer service

Management

Problem solving

Organizational skills

Customer relationship management

Data entry

Benefits administration

Outbound calls

Project management

Process improvement

Annual enrollments

HRIS

Auditing

Invoicing

Education

H.S. Diploma

Tools

HRIS

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Provides support to clients and their employees and internal partners. Responsible for setup and ongoing processing, maintenance and support of client accounts.

Responsibilities

• Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails.
• Contact current clients/ employees via outbound call/ email campaign as needed.
• Processes benefit enrollments for PEO product offerings for clients to ensure timely processing.
• Researches and resolves basic product and service issues from the field, clients and their employees to maintain accurate and timely responses. Documents information in CRM to track every interaction while utilizing all necessary systems.
• Prepares and process basic benefit adjustments.
• Provides guidance to clients and their employees regarding product offerings, including setup and use of Health & Benefits online to ensure optimal client retention.
• Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws; including Paychex Section 125 plan.
• Maintains knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO.
• Researches and completes weekly processing reports.
• Performs data input and maintains strong prioritization and organizational skills and professional communications in all interactions.
• Utilizes problem resolution techniques to assist customers, internal and external partners and makes recommendations to team and management.
• Interact with Health & Benefit carriers to resolve customer needs.
• Participates in special projects as needed.

Qualifications

• H.S. Diploma - Required
• 2 years of experience in Customer service.
• Communication - Preferred
• Customer Service - Preferred
• Management - Preferred
• Problem Solving - Preferred
• Organizational Skills - Preferred
• Customer Relationship Management - Preferred
• Data Entry - Preferred
• Benefits Administration - Preferred
• Outbound Calls - Preferred
• Project Management - Preferred
• Process Improvement - Preferred
• Annual Enrollments - Preferred
• Human Resources Information System (HRIS) - Preferred
• Auditing - Preferred
• Invoicing - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $17.64 $27.72 hourly. This range includes base pay plus bonus but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.