PEGA OpenShift Administrator

Bank of America; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America is seeking an experienced OpenShift Administrator to manage and optimize our container platform infrastructure for high availability and secure deployments.

The role requires hands-on OpenShift and Kubernetes, Linux administration, and strong collaboration with development teams to support containerized applications across on-prem and cloud environments. You will implement CI/CD pipelines, monitor health, and help secure the platform.

Qualifications

• 3+ years of experience in OpenShift administration and Kubernetes.
• Strong Linux administration (RHEL preferred).
• Experience with containerization technologies (Docker, Podman).
• Familiarity with CI/CD tools (Jenkins, GitLab, Tekton).
• Understanding of networking concepts (Ingress, Load Balancers, Service Mesh).
• Knowledge of storage solutions in OpenShift (Persistent Volumes, Storage Classes).
• Experience with monitoring tools (Splunk, Dynatrace, Prometheus, Grafana, ELK stack).
• Scripting skills in Bash, Python, or Ansible.
• Good understanding of security practices (RBAC, OAuth, TLS).

Responsibilities

• Provide administrative and operational support for RH OpenShift infrastructure, ensuring optimal performance and reliability for PEGA applications.
• Install, configure, and maintain OpenShift clusters in on-premises or cloud environments.
• Manage cluster lifecycle: upgrades, patches, and performance tuning.
• Implement and maintain CI/CD pipelines using OpenShift tools.
• Monitor cluster health, troubleshoot issues, and ensure high availability.
• Configure and manage networking, storage, and security policies within OpenShift.
• Automate operational tasks using Ansible, Helm, or other scripting tools.
• Ensure compliance with security best practices and perform regular audits.
• Provide documentation and knowledge transfer to internal teams.
• Actively engage and lead product support issues and incidents.

Skills

OpenShift administration

Linux administration

Scripting

CI/CD concepts

Networking concepts

Storage concepts

Monitoring

Security practices

Tools

Docker

Podman

Jenkins

GitLab

Tekton

Ansible

Helm

Kubernetes

OpenShift

Prometheus

Grafana

ELK stack

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

We are seeking an experienced OpenShift Administrator to manage, maintain, and optimize our container platform infrastructure. The ideal candidate will have hands‑on experience with Red Hat OpenShift, Kubernetes, and containerized application deployments, ensuring high availability, scalability, and security of the platform.

• Responsible for providing administrative and operational support for RH OpenShift infrastructure, ensuring optimal performance and reliability for PEGA applications
• Install, configure, and maintain OpenShift clusters in on-premises or cloud environments
• Manage cluster lifecycle: upgrades, patches, and performance tuning
• Implement and maintain CI/CD pipelines using OpenShift tools
• Monitor cluster health, troubleshoot issues, and ensure high availability
• Configure and manage networking, storage, and security policies within OpenShift
• Work closely with development teams to support containerized application deployments
• Automate operational tasks using Ansible, Helm, or other scripting tools
• Ensure compliance with security best practices and perform regular audits
• Provide documentation and knowledge transfer to internal teams
• Actively engage and lead product support issues and incidents

Required Qualifications:

• 3+ years of experience in OpenShift administration and Kubernetes
• Strong knowledge of Linux administration (RHEL preferred)
• Experience with containerization technologies (Docker, Podman)
• Familiarity with CI/CD tools (Jenkins, GitLab, Tekton)
• Understanding of networking concepts (Ingress, Load Balancers, Service Mesh)
• Knowledge of storage solutions in OpenShift (Persistent Volumes, Storage Classes)
• Experience with monitoring tools (Splunk, Dynatrace, Prometheus, Grafana, ELK stack)
• Scripting skills in Bash, Python, or Ansible
• Good understanding of security practices (RBAC, OAuth, TLS)

Desired Qualifications:

• Working knowledge with OpenShift/Containers
• Red Hat Certified Specialist in OpenShift Administration (or equivalent)
• Experience and/or certification with Pega Designer Studio
• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
• Detail oriented and organized
• Must be pro‑active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery
• Process Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift: 1st shift (United States of America)

Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency