Peer Support Assistant

bannerhealth; Tucson (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

Banner Health in Tucson, AZ is seeking a dedicated professional to support patient transitions within the Psychiatric General-Clinic. This role coordinates care across hospital and post-acute settings, community services, and physician offices as directed by the care coordination team.

The position helps patients enhance recovery, promotes wellness, and navigates behavioral health resources. You will assist in arranging referrals, follow-up contacts, and connecting patients with needed services

Qualifications

• High school diploma or GED required.
• Current Peer Support Specialist certification required.

Responsibilities

• Coordinate transition of patients from hospital to post-acute settings and community services as directed by the care coordination team.
• Assist patients in navigating behavioral health resources and services.
• Enter and track referrals, arrange transportation, and follow up with patients and providers.

Education

High school diploma/GED or equivalent

Bachelor’s degree and behavioral health experience preferred

Job description

Primary City/State:

Tucson, Arizona

Department Name:

Psychiatric General-Clinic

Work Shift:

Day

Job Category:

Clinical Care

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

This position supports the smooth, timely, and coordinated client transition from hospital care to alternative levels of care including but not limited to post-acute settings, community services, or physician offices as directed by the care coordination team.

Location

535 N Wilmot Road Suite 201, Tucson, AZ

Clinic Hours

Mon - Thus 8:00 am - 7:00 pm

Friday 8:00 am - 5:00 pm

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position supports the smooth, timely, and coordinated client transition from hospital care to alternative levels of care including but not limited to post-acute settings, community services, or physician offices as directed by the care coordination team. This position assists patients to enhance their recovery and help promote client wellness and self-direction in the community. This position advocates for and obtains necessary program support and services for patients to provide timely interventions, address unmet needs, and reduce the risk of hospitalizations and/or crisis situations. This position will also provide support to patients to effectively navigate the behavioral health system and assist in providing skills training and personal assistance to empower patients.

CORE FUNCTIONS

1. Works with the patient to coordinate transition out of a care setting in order to obtain appropriate services and benefits as directed by the care coordination team. This may include assisting patients in accessing and maintaining needed services in order to support patients’ community integration efforts and individual treatment plan, entering and tracking referrals, arranging transportation, making and confirming follow-up appointments, obtaining medication lists, test results, and other patient related duties as designated.
2. Relates own recovery process in a positive and supportive manner through coaching and role modeling to assist patients in skill development.
3. Performs transfer of accurate, pertinent patient information between all appropriate entities of the acute and post-acute care continuum. Performs follow-up calls to patients and providers regarding their experience with Banner; documenting findings and reporting any concerns or dissatisfaction to leadership for follow-up, issue resolution and data collection.
4. Attends and participates in team meetings, clinical staffing (as needed), court hearings, and other meetings relevant to meeting the treatment needs of patients.
5. Completes progress notes, other patient record documents and writes comprehensive and timely reports in accordance with Banner policy and funding source guidelines.
6. May help coordinate and lead support groups and activities that help to improve life skills, social skills, and teach behavior management cues in group settings or individually as assigned.
7. Works with patient and in some cases family, clinical team, and others in order to identify unmet needs and necessary community or family support, programs and services. May enhance the individualized treatment plan based on patient’s needs, cultural preferences, circumstances, and diagnosis. Helps patients to navigate community resources.
8. Completes all required training by Banner Health or as requested by supervisor and participates in individual and team clinical supervision.
9. Works under general supervision of a Banner Health manager or supervisor. Confers with supervisor on any unusual situations. Internal customers: All levels of nursing staff and other staff, medical staff, and all other members of assigned facility interdisciplinary behavioral health care team. External customers: behavioral health agencies, insurance providers, Behavioral Health Inpatient Facilities, Behavioral Health Residential Facilities Intervention Crisis Response Center, law enforcement, volunteer agencies, county/governmental agencies and others as required.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires current Peer Support Specialist, Peer Recovery Support Specialist, or Recovery Support Specialist Certification.

Familiar with behavioral health community resources and is able to appropriately interact with individuals who have a range of mental disorders.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Bachelor’s degree and at least one year of full time behavioral health experience or has an Associate’s degree and at least two years of full time behavioral health work experience preferred.

Additional related education and/or experience preferred.

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EEO/Disabled/Veterans

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