Peer Specialist-Access Mental Health CT

Wheeler Health; Plainville (CT); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical and prescription insurance

Dental and vision insurance

Wellness programs

Life and AD&D insurance

403(b) plan

Education reimbursement

Training and development

Productivity incentive

Paid time off

Employee Assistance Program (EAP)

Job summary

Wheeler Clinic seeks a Peer Specialist to link children and youth with behavioral health supports. You will make follow-up calls to families, coordinate care, and connect them with traditional and non-traditional referrals to ensure engagement and appointment adherence.

The role emphasizes collaboration with health providers, attendance at community meetings, and ongoing education of families about available resources. Remote work options available.

Qualifications

• High School Diploma required; CT certification required when available.
• Direct experience supporting youth and families preferred.
• Spanish speaking is preferred.

Responsibilities

• Provide telephonic or in-person coordination to families seeking behavioral health services.
• Collaborate with healthcare providers to facilitate access to care for children and youth.
• Attend coordination meetings to align services and resources.
• Educate families on resources and processes for accessing behavioral health services.
• Document coordination efforts and communicate with related staff.
• Build relationships with community-based advocacy and collaborative groups.
• Maintain professionalism and customer service in all interactions.

Skills

Interpersonal skills

Critical thinking

Customer service

Problem-solving

Communication skills

Education

High School Diploma

CT certification (required)

Tools

Microsoft Office

Job description

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

Position Summary

The Peer Specialist works as a collaborative member with the Access Mental Health team to link children and youth with behavioral health supports. They assist with making phone calls to families referred for behavioral health services to monitor follow-up/engagement with keeping appointments. The Peer Specialist provides both traditional and non-traditional referrals to families and works with program staff to ensure successful coordination of referrals. They attend community-based family related coordination meetings such as local System of Care community collaborative meetings.

RATE $21

Education And Experience/Qualifications

High School Diploma plus some personal or family related experience navigating the service and/or related systems to obtain care for self or a family member with behavioral health challenges is required. Direct experience supporting, serving or otherwise providing care to youth and/or families case management experience is preferred. Spanish speaking is preferred. Certification in the State of Connecticut is required as such certification is made available.

Exhibits strong interpersonal, critical thinking and problem-solving skills. Demonstrates exceptional customer service skills. Demonstrates computer proficiency in Microsoft Office applications and other software programs.

LOCATION

Position is primarily remote. Office is located in Plainville, CT.

SCHEDULE

Full time

Employee Benefits

Nurture Your Health

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health

Secure Your Future

• Enjoy peace of mind with company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company

Fuel Your Career Growth

• Pursue your educational goals with our Education Reimbursement Program
• Access training and development opportunities
• Receive a productivity incentive to recognize your hard work and dedication

Maintain Work-Life Harmony

• Recharge with generous paid time off, including:
  • 15 vacation days per year to explore and recharge
  • 8 sick days per year for your well-being
  • 2 personal days per year for your personal needs
  • 2 floating holidays per year to celebrate what matters to you
  • 9 paid company holidays to spend with loved ones
• Access free and confidential counseling through our Employee Assistance Program (EAP)

Essential Duties And Responsibilities

• Provides assistance, coordination of care and supportive telephonic or occasional in-person services to parents and caretakers accessing behavioral health care for their children and youth.
• Works in collaboration with other providers involved in the youth’s care (including pediatricians, DCF, school-based health clinic staff, other behavioral health providers, schools and advocates) to the extent that it helps to obtain needed behavioral health services.
• Attends meetings, when necessary, to facilitate the coordination of complex services and resources.
• Maintains a working knowledge of available resources and provides education of resources and processes related to accessing behavioral health services, including Mobile Crisis Intervention Services (MCIS), to the family and related service providers.
• Documents and tracks coordination efforts, via computer based programming and communicates as indicated.
• Establishes relationships with related community-based advocacy and collaborative groups.
• Maintains professionalism and positive customer service approach with clients, team members and internal and external colleagues, agencies, providers and referral sources.
• Utilizes available trainings and staff development opportunities, to enhance knowledge and growth with the agency.
• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.