Peer Navigator, Street Medicine (Hollywood, CA)

Healthcare in Action, Inc; Riverside (CA); On-site; USD 62,543,000 - 89,544,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Generous PTO

11 paid holidays + floating holiday

401(k) with employer match

Tuition reimbursement

Annual bonus program

Job summary

Healthcare in Action, Inc. is seeking a Peer Navigator in Hollywood, CA for a full-time, Monday–Friday 8–5 street medicine role. You will engage unhoused members, share personal experiences, and help navigate health and social services.

This patient-facing position requires travel and strong communication to promote health outcomes. The role emphasizes housing placement support, patient advocacy, and coordinating care with multidisciplinary teams across California.

Qualifications

• GED/High School required plus 3+ years of work experience.
• Associate’s degree preferred plus 2 years of work experience.
• Bachelor’s degree preferred plus 1–2 years of work experience.
• Direct work experience with patients experiencing homelessness or related vulnerable populations.
• Travel 50% or more; valid driver’s license, vehicle insurance, reliable transportation, and clean driving record.

Responsibilities

• Build rapport with members to encourage positive behavior changes.
• Coach members to create strategies reducing health risks.
• Connect members to programs addressing barriers to care.
• Link members to local, county and state services/resources.
• Deliver medications and supplies as needed to members.
• Accompany members to medical/social appointments.
• Promote self-management and self-efficacy tools.
• Complete required documentation in EHR and care management systems.
• May drive the mobile street medicine van and schedule encounters based on acuity.
• Work under supervision of a Social Worker to coordinate care.

Skills

Rapport building

Oral communication

Empathy & peer support

Reliable transportation

Education

GED/HS required

Associate's degree preferred

Bachelor’s degree preferred

Tools

HMIS/Coordinated Entry System

EHR - electronic health records

Job description

At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems. Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks. The Peer Navigator supports members who are experiencing/ are at risk of experiencing homeless with managing their own health in Hollywood, CA. Assist in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences.

**This is a full-time, Monday-Friday 8-5 position in the field. Responsibilities include:

Responsibilities include:

• Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors.
• Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county and state services/resources.
• Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.
• Coordinate and/or accompany members to medical and social services appointments that fall outside of the street medicine unit.
• Introduce tools to promote self-management & self-efficacy.
• Complete all required organization and health plan specific documentation in a timely fashion.
• Some examples include and are not limited to the following: enter all patient touch points and encounter notes in HIA’s electronic health records system, member health risk, and update members’ Plan of Care after every street medicine encounter. Document all required information in the care management system during phone calls with members. Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS. May occasionally drive the medically equipped van. Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system.
• Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of HIA’s Vision and Goals and particularly housing placement for unsheltered members. This position is a patient-facing role. Employees may be eligible for differential pay. Other duties as assigned.

Qualifications and experience:

• G.E.D./High School, required plus 3+ years of work experience as defined below.
• Associate's degree preferred plus 2 years of work experience as defined below.
• Bachelor’s degree preferred plus 1-2 years of work experience as defined below.
• Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
• Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
• Ability to work in a dynamic, outdoors environment.
• Ability to work independently as well as part of a team.
• Ability to organize effectively.
• Ability to prioritize multiple and competing tasks.
• Ability to communicate effectively, including articulating one’s own relevant personal experiences.
• Excellent oral communication skills, as well as strong interpersonal skills.
• Maintenance of reliable transportation.
• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• HMIS/ Coordinated Entry System, preferred.
• Travel 50% or more- Must have a valid driver’s license, automobile insurance, reliable transportation, and clean driving record.

What's in it for you?

• Base salary range: $21.78 to $31.25 per hour
• An annual employee bonus program
• Medical, Dental, Vision coverage
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program
• Wellness program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Healthcare in Action is proud to be an Equal Employment Opportunity and Affidavit Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Healthcare in Action is proud to be an Equal Employment Opportunity and Affidavit Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Healthcare in Action was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across the geographies we serve, providing services where they reside – including tents, cars, shelters, and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust – a critical component that can lead to meaningful and positive changes in health and housing.

Our mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs. HIA was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across California, providing services where they reside – including tents, cars, shelters and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust – a critical component that can lead to meaningful and positive changes in health and housing.

HIA has been serving Medicaid Managed Care members as a medical services provider, as well as Enhanced Care Management and Community Support Services to patients in unsheltered and sheltered environments. Our staff provide services that reflect the needs of the homeless population, including mental healthcare, substance use disorder treatment, chronic disease care, insurance and other program enrollment and support for obtaining food and housing. The overarching goals of HIA are to improve the health of unhoused populations as well as helping them obtain sustainable housing. Our mission to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs. Healthcare in Action is proud member organization of SCAN Group.