Peer Navigator (Lived Obesity & Treatment Experience)

Ilant Health; United States; Hybrid; USD 40,000 - 64,000; Full time

Benefits offered by this job

Fully remote environment

Comprehensive health benefits

2 weeks PTO

Floating holiday

5 sick days

11 company holidays

Job summary

Ilant Health is seeking a Peer Navigator (Lived Obesity & Treatment Experience) to guide prospective bariatric surgery and obesity medicine patients through enrollment and education. The role emphasizes empathy, strong communication, and the ability to work remotely with a multidisciplinary team.

The Peer Navigator will conduct outreach, lead initial virtual meetings, and provide ongoing support via video calls, phone, email, and text.

Qualifications

• You have lived obesity and treatment experience: you’ve undergone bariatric surgery or taken anti-obesity medication.
• Share personal experience while balancing it with factual information and the greater trends associated with bariatric procedures.
• You are comfortable conducting video calls and communicating via phone, email, text.
• Great communication skills.
• Supportive, empathetic and non-judgmental disposition.
• Experience with computers and software such as Google Workspace, Slack, etc.

Responsibilities

• Conduct outreach to individuals who can benefit from the program to proactively enroll them
• Conduct the initial virtual meeting for individuals exploring weight loss treatments, such as bariatric surgery and obesity medicine
• Use Ilant tools and SOPs, based on clinical evidence and best practices, to support patients in learning more about the bariatric surgery journey
• Provide ongoing support and education for patients via video calls, phone, email and text throughout their journey
• Provide specialized documentation required to support insurance approval for bariatric surgery
• Facilitate support groups

Skills

Lived obesity

Video calls

Communication

Empathy

Google Workspace

Tools

Athena EHR

Talkdesk

Zendesk

Licenses: LSW, RN, Certified Coach

Job description

Peer Navigator (Lived Obesity & Treatment Experience)

Job type: Full Time · Department: Clinical · Work type: Remote

United States

The Company:

Ilant Health is a value-based healthcare provider focused on cardiometabolic obesity, a group of interconnected conditions that drive over $700 billion in annual U.S. healthcare expenses. We are dedicated to increasing access to treatment while reducing the total cost of care for employers and payers. We are not just a provider, we are a technology-enabled practice driven by analytics. Our mission is to "de-average" care, using proprietary algorithms to match Members with the right interventions at the right time, while establishing habits that support treatment success and sustained outcomes. By combining clinical rigor with a consumer-grade digital experience, we drive life-changing outcomes and measurable ROI.

We serve as the single, integrated front door for comprehensive care, delivering a full continuum of evidence-based solutions, spanning bariatric surgery, pharmacotherapy, and intensive behavioral therapy. Crucially, we personalize care for every Member through a dedicated multidisciplinary care team, empowered by our advanced digital platform. This ecosystem includes specialized tools for our providers and a fully accessible Member Portal (web and mobile) for our Members.

The Role:

Ilant Health is looking for a Peer Navigator to guide prospective bariatric surgery and obesity medicine patients through the process, answer questions, educate them with facts, and share your own experience navigating the process. This role will provide significant support to individuals who are pursuing ways to improve their health using clinically-supported strategies.

Key Responsibilities:

• Conduct outreach to individuals who can benefit from the program to proactively enroll them
• Conduct the initial virtual meeting for individuals exploring weight loss treatments, such as bariatric surgery and obesity medicine
• Use Ilant tools and standard operating procedures (SOPs), based on clinical evidence and best practices, to support patients in learning more about the bariatric surgery journey
• Provides ongoing support and education for patients via video calls, phone, email and text throughout their journey
• Provides specialized documentation required to support insurance approval for bariatric surgery
• Facilitate support groups

Qualifications:

• You have lived obesity and treatment experience: you’ve undergone bariatric surgery or taken anti-obesity medication
• Share personal experience while balancing it with factual information and the greater trends associated with bariatric procedures
• You are comfortable conducting video calls and communicating via phone, email, text
• Great communication skills
• Supportive, empathetic and non-judgmental disposition
• Experience with computers and software such as Google Workspace, Slack, etc.
• Nice to haves:
• Experience with Athena EHR, Talkdesk, and Zendesk are a plus!
• Experience peer counseling or coaching previously
• Licenses: LSW, Nutritionists, RN, Certified Coach

Note: This is an educational and supportive role, not a sales or clinical role, and in no way can this role provide medical advice.

Benefits and Perks:

We believe great work happens when people are supported, trusted, and given the flexibility to thrive. Here’s what you can expect when you join our team:

• Fully remote environment – work from anywhere while maintaining meaningful collaboration with a distributed team
• Comprehensive health benefits – medical, dental, and vision coverage to support you and your family
• Paid time off – 2 weeks of PTO to rest, recharge, and take the time you need
• Flexible floating holiday – one additional day each year to celebrate what matters most to you
• Paid sick leave – 5 sick days so you can prioritize your health when needed
• 11 paid company holidays throughout the year
• 401(k) retirement plan to help you invest in your future
• Healthcare and Dependent Care FSA options for additional tax-advantaged savings

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