Peer Front Desk, Supportive Housing

Jefferson Center for Mental Health; Lakewood (CO); On-site; USD 27,000 - 39,000; Full time

Job summary

The Jefferson Center for Mental Health is seeking a Peer Front Desk Attendant for Solid Ground Apartments in Lakewood, CO. This role welcomes residents, enforces building rules, and supports residents to feel safe and respected, drawing on lived homelessness experience to foster empathy.

The Evening Shift is full-time, 40 hours per week, Mon-Fri, 4:00 PM to 12:30 AM. A High School Diploma/GED and strong communication, organizational, and interpersonal skills are required to coordinate with case

Qualifications

• High School Diploma or GED required.
• Lived experience of homelessness valued and respected.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong organizational and administrative skills.
• Understand homelessness issues and Solid Ground Apartments mission.
• Greet residents, guests and visitors with warmth and respect.
• Collaborate with case managers and support staff to address resident needs.

Responsibilities

• Greet residents, guests, and visitors with warmth and empathy.
• Provide information about daily activities, resources, and community events.
• Ensure a safe and respectful environment for all.
• Monitor access to the building and coordinate with security.
• Collaborate with case managers and support staff to address resident needs.

Skills

Lived homelessness experience

Excellent communication

Interpersonal skills

Organizational skills

Customer service

Empathy and professionalism

Education

High School Diploma/GED

Job description

Description

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

Solid Ground Apartments (SGA) is a permanent supportive housing program committed to providing stable and dignified housing solutions for individuals facing homelessness. Our organization believes in fostering a supportive and empowering environment to help residents regain control of their lives. Solid Ground Apartments offers a comprehensive range of services aimed at addressing the unique needs of each resident, promoting self-sufficiency, and facilitating a successful transition to permanent housing. SGA residents are identified to be currently experiencing or at risk of chronic homelessness, high utilizers of publicly funded systems, possibly disengaged from services and in need of diverse supportive services.

The Peer Front Desk Attendant at Solid Ground Apartments plays a crucial role in creating a welcoming and supportive environment for our residents. The role provides a physical presence to assist residents, enforce the rules of the building, and to support the residents with feeling safe and supported. This position requires a compassionate and empathetic individual with a commitment to promoting dignity and respect for those with lived experience of homelessness. This position will be located at 7272 W 14 th Ave. Lakewood, CO 80214.

Evening Shift: Monday to Friday – Full Time, 40 hrs per week, 4:00PM to 12:30AM.

Minimum Education, Knowledge, Skills & Experience Required:

• High School Diploma/GED equivalent required
• Lived experience of homelessness is highly valued.
• Excellent communication and interpersonal skills.
• Ability to handle challenging and sensitive situations with empathy and professionalism.
• Strong organizational and administrative skills.
• Understanding of the issues surrounding homelessness and a commitment to the mission of Solid Ground Apartments.
• Greet residents, guests, and visitors with warmth and empathy.
• Provide information and assistance to residents regarding daily activities, resources, and community events.
• Ensure a safe and respectful environment for all.
• Use personal lived experience of homelessness to empathize with and understand the unique challenges residents may face.
• Collaborate with case managers and support staff to address resident needs effectively.
• Mediate and address conflicts among residents diplomatically and professionally.
• Report any issues or concerns to the appropriate staff members.
• Monitor access to the building, ensuring the safety and security of residents.
• Collaborate with security personnel to address any safety concerns.

Other Duties:

• Exhibit enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
• Maintain effective interpersonal relations and customer service with consumers, peers, upper management, visitors and the general public.
• Ability to multi-task, prioritize concerns, and effectively manage time independently.
• Attend supervision at times and intervals agreed upon with supervisor.
• Other duties as assigned by the Director of Navigation and Housing Services.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Salary - $24.04/hour ($50,000 annually) *

Additional Salary Information*:

• The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*

Application Deadline: This position will remain posted until filled. We encourage applicants to apply by 11/16/2026for priority consideration.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.