Pediatric RN Care Navigator - Remote with Training

InterMed, P.A.; Portland (ME); Hybrid; USD 52,000 - 64,000; Full time

Job summary

InterMed, P.A. in Maine seeks a Pediatric Clinical Care Representative to be the first point of contact for patients and parents. The role balances remote work with required in-person training and occasional on-site support to resolve technical issues and ensure care access.

The ideal candidate has RN licensure in Maine, strong customer service, and experience triaging pediatric clinical inquiries, with proficiency in EMR and typing. Previous primary care exposure is valued.

Qualifications

• State of Maine residence is required
• Active RN license in Maine is required
• Graduate of accredited nursing program
• Previous primary care or hospital experience required
• Proficient typing and computer skills with Windows-based programs
• Ability to triage and direct to appropriate care settings

Responsibilities

• Manages incoming calls in a fast-paced environment and triages clinical inquiries
• Provides excellent customer service to patients, families, InterMed colleagues and vendors
• Remains calm in high-stress situations and uses crisis intervention when needed
• Monitors telephone inquiries within EMR and prioritizes patient needs via portal inquiries
• Refills prescriptions and provides test results per protocol
• Performs administrative tasks: obtain medical records, referral information, schedule/reschedule appointments
• Maintains confidentiality per HIPAA and InterMed policies

Skills

Customer service

Crisis intervention

Typing speed

EMR navigation

Education

RN licensure in Maine

Nursing degree from accredited program

Tools

EMR systems

Windows-based software

Job description

InterMed, P.A. in Maine seeks a Pediatric Clinical Care Representative to be the first point of contact for patients and parents. The role balances remote work with required in-person training and occasional on-site support to resolve technical issues and ensure care access.

The ideal candidate has RN licensure in Maine, strong customer service, and experience triaging pediatric clinical inquiries, with proficiency in EMR and typing. Previous primary care exposure is valued.