Pediatric Front Office

Heartland Dental; Naperville (IL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Job summary

Innovative Pediatric Dentistry, part of Heartland Dental, seeks a Business Assistant for the Pediatric Front Office team in Naperville. Candidate should have pediatric or dental office experience and excel in a fast-paced, patient-centered environment.

The role covers greeting patients, answering phones, scheduling, insurance communication, and processing payments, with opportunities for growth and daily pay options.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI with HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: answering phones, checking mail, communicating with patients and insurance companies.
• Use dental software for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

HIPAA awareness

Education

High school diploma or equivalent

Tools

Dental software

Job description

Business Assistant – Pediatric Front Office

Innovative Pediatric Dentistry, part of Heartland Dental, seeks an experienced Business Assistant to join our Pediatric Front Office team. Candidates should have experience working in a pediatric or general dental office.

Schedule

• Monday 7:30 a.m. - 4:30 p.m.
• Tuesday 7:30 a.m. - 5:30 p.m.
• Wednesday 7:30 a.m. - 4:30 p.m.
• Thursday 7:30 a.m. - 4:30 p.m.
• 1 Friday & 1 Saturday a month 7:30 a.m. - 2:30 p.m.

About Innovative Pediatric Dentistry

• 8 person team that thrives on collaboration, communication, and community.
• Located at 55 S Main St.
• Collaborative and fast‑paced environment.

Why Heartland Dental?

Heartland Dental believes in exceptional lifetime care and invests in a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and patient‑centered care.

More About The Role

• Greet and welcome patients to create a great first impression.
• Manage front office duties: answering phones, checking mail, communicating with patients and insurance companies.
• Use dental software for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits: health insurance, retirement savings plans, six paid holidays, and PTO.
• Front loaded education and training for full potential growth.
• Opportunity to be part of a secure company with 20+ years of industry experience.
• Access to on‑demand Daily Pay.

Minimum Qualifications

• Experience in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Access to PHI with HIPAA training and data safeguards.

Preferred Experience

• 1+ years in a dental or medical setting.
• 1+ years in insurance billing and accounts receivable.
• Experience with medical or dental scheduling software.

Physical Requirements

• Work at a desk/home computer for prolonged periods.
• Lift up to 15 pounds at times.

• Attend virtual training sessions (or in‑person) occasionally.
• TB test required for all new hires in dental office positions (except FL & TN).

About Heartland Dental

Heartland Dental, the nation’s largest dental support organization, provides non‑clinical administrative support to over 3,000 doctors across 39 states and the District of Columbia in more than 1,800 dental offices. We are committed to diversity and inclusion, and we provide all employees equal opportunity in employment as protected by federal, state, and local laws.