Pediatric Front Desk Coordinator

Bronson Healthcare; Kalamazoo (MI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Bronson Pediatrics - Stadium Dr. in Kalamazoo, MI is seeking a Practice Support Assistant (Clinic Receptionist). This full-time role (36 hrs/week) handles reception, patient check-in, scheduling, and basic clerical tasks within a busy clinic setting.

The position requires a high school diploma or GED and 3–6 months of related experience, with preferred familiarity in hospital-based practice management systems. Strong communication and customer service skills are essential.

Qualifications

• High school diploma or GED and 3–6 months of related experience required.
• Previous experience working with medical insurance highly preferred.
• Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service.
• Experience with hospital-based practice management systems (Medic/MISYS/Tiger) preferred.
• Ability to organize, alphabetize and file and prioritize multiple tasks.
• Excellent math skills and ability to use basic office equipment.
• Maintains patient confidentiality and demonstrates professional communication.

Responsibilities

• Answering phones and greeting patients.
• Scheduling, check-in, and file preparation.
• Enter charges and verify insurance in MISYS/Tiger.
• Schedule appointments and referrals.
• Maintain patient records and confidentiality.
• Perform light clerical duties and mail handling.
• Communicate with patients professionally.
• Maintain a clean and organized work area.

Skills

Keyboarding

Customer service

Communication skills

Organizational skills

Confidentiality

Teamwork

Math skills

Education

High school diploma or GED

Tools

Medic MISYS Tiger

Job description

Bronson Pediatrics - Stadium Dr. in Kalamazoo, MI is seeking a Practice Support Assistant (Clinic Receptionist). This full-time role (36 hrs/week) handles reception, patient check-in, scheduling, and basic clerical tasks within a busy clinic setting.

The position requires a high school diploma or GED and 3–6 months of related experience, with preferred familiarity in hospital-based practice management systems. Strong communication and customer service skills are essential.