Pediatric Ambulatory Surgery Care Navigator

University Of Michigan; Ann Arbor (MI); On-site; USD 62,000 - 96,000; Full time

Benefits offered by this job

Hybrid/onsite work options

Excellent benefits package

Tuition and certification support

Paid time off

Job summary

University of Michigan is seeking a Clinical Care Coordinator for Ambulatory Care Services (Pediatric Surgery Clinic) in Ann Arbor. The role supports patient triage, education, and coordination of in-clinic and remote workflows.

The position requires a nursing degree and Michigan RN license, plus at least three years’ pediatric surgery experience. It offers a competitive salary with comprehensive benefits and potential hybrid/onsite work options.

Qualifications

• Required Educational Requirement: Bachelor’s degree in Nursing OR Associate degree or diploma in Nursing and a Masters degree in Nursing.
• Current license to practice nursing in the State of Michigan.
• Minimum of three years (within the past 5 years) RN experience caring for pediatric surgery patients.

Responsibilities

• Organize and manage multiple interventions simultaneously.
• Problem solve collaboratively with team members and other stakeholders.
• Perform phone triage, including assessment, screening, clinical advice, nurse visits (in-person/video), in-clinic procedures, and other assigned duties.
• Deliver culturally sensitive, age-specific care using team-based nursing models.
• Document nursing care accurately and efficiently.
• Utilize internal and external resources appropriately.
• Provide functional supervision to assistive personnel and collaborate with colleagues, other disciplines, and health/community services to promote continuity of care.
• Other duties as assigned.
• Manage patient triage, clinical follow-ups, and support face-to-face and remote clinic workflows.
• Educate patients and families, develop individualized teaching plans, and adapt approaches to readiness and understanding.
• Uphold hospital protocols, participate in quality improvement, and collaborate to improve patient outcomes.
• Demonstrate strong critical thinking, organization, communication, and technological proficiency.
• Additional responsibilities as required by departmental needs.
• Communicate empathetically and collaboratively, involving patients/families in care planning.
• Maintain supportive, constructive relationships with team members; address conflicts constructively, and delegate tasks appropriately.
• Demonstrate proficiency with typing and electronic health record (EHR) documentation.
• Manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.

Skills

Critical thinking

Communication

Nursing documentation

Technological proficiency

Education

Bachelor's degree in Nursing

Masters degree in Nursing

Associate degree or diploma in Nursing

Tools

Electronic Health Records (EHR)

Job description

University of Michigan is seeking a Clinical Care Coordinator for Ambulatory Care Services (Pediatric Surgery Clinic) in Ann Arbor. The role supports patient triage, education, and coordination of in-clinic and remote workflows.

The position requires a nursing degree and Michigan RN license, plus at least three years’ pediatric surgery experience. It offers a competitive salary with comprehensive benefits and potential hybrid/onsite work options.