Pearland Plus! eStores - Curbie - Part time

H-E-B; Pearland (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

H-E-B is seeking an eStore Curbie in Pearland, TX to retrieve eCommerce orders from holding locations and transport them to customers’ vehicles. The role requires strong customer service, clear communication, and the ability to handle cross-functional tasks with a flexible schedule.

You will use a digital tool to manage orders, adjust items per customer requests, and ensure accuracy by auditing orders before delivery.

Qualifications

• Customer service skills required.
• Excellent communication skills required.
• Ability to prioritize and handle cross-functional tasks.
• Willingness to work a flexible schedule.

Responsibilities

• Retrieve and review customer orders using a digital tool.
• Communicate order changes/adjustments to customers.
• Adjust orders based on customer requests.
• Audit orders for bagging, quality, and completion.
• Package and transport groceries/merchandise from holding areas to the customer's vehicle.
• Maintain cleanliness and safety in the eStore.

Skills

Customer service

Communication skills

Cross-functional tasks

Flexible schedule

Education

Alcohol Seller's Training

Job description

Responsibilities

Job Summary:

As an eStore Curbie, you will retrieve eCommerce online orders from their put away locations and transport them to the Customer.

Customer Service

Key Responsibilities & Essential Functions:

• Uses a digital tool to retrieve and review customer orders
• Communicates order changes / adjustments to customer
• Makes necessary adjustments to orders based on Customer requests
• Audits orders for bagging, quality, completion, and note following
• Packages / transports/ loads groceries / merchandise from holding areas to customer¿s vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards

Sanitation / Stocking / Food Safety

• Gathers baskets and picks up trash inside and outside eStore, as needed
• Maintains / stocks bag areas
• Returns product to shelf
• Transfers products from slot to slot to help free up carts
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Age Requirement

• 16+

Knowledge/Skills/Abilities

Work Experience:

• Customer service skills - Required
• Communication skills - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required

Education

Licenses/Certifications:

• Completion of all required training - upon hire (e.g., Alcohol Seller's Training) - Required

Physical Demands & Working Conditions

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, push / pull with arms, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
• Use a manual pallet jack multiple times per day
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2024