Peak Time Relationship Banker I EP True (19 hours) (Sign-On $750)

U.S. Bank; West Des Moines (IA); Presencial; USD 28.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Sign-On Bonus $750

Healthcare

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Descripción de la vacante

U.S. Bank in West Des Moines, IA is seeking a part-time Customer Service Associate to deliver excellent service in a branch during peak hours. You will assess needs, process information, and promote deposit and loan products, all while providing friendly, accurate service.

The role requires NMLS registration, 1+ year banking or sales experience, and a high school diploma. Benefits include health, 401(k), vacation, and holidays; sign-on bonus of $750 is offered.

Formación

• NMLS registration under the SAFE Act of 2008 and Regulation Z; ongoing compliance with regulatory requirements
• 1+ year of related banking experience or commensurate sales/customer service training
• High School Diploma or equivalent

Responsabilidades

• Provide excellent customer service in line with U.S. Bank standards
• Support sales and service activities in Consumer Banking branches during peak times
• Assess customers' banking needs, collect account information, and promote deposit and loan products
• Use the Customer Engagement Cycle to profile customers and identify opportunities

Conocimientos

Customer service

Sales experience

Communication skills

Educación

High School Diploma or equivalent

Descripción del empleo

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Sign-On Bonus $750

Responsible for demonstrating excellent customer service in accordance with the U.S. Bank customer service expectations. Works a specified schedule (less than 20 hours per week) during peak business times in a branch. Accountable for sales and service activities in all Consumer Banking branch locations (Metro, Community, and In-Store On-Site). Responsible for assessing and handling customers’ banking needs, obtaining and processing customer/account information and selling bank deposit and loan products and services. Utilizes the Customer Engagement Cycle to profile customers and identify opportunities.

Required Qualifications:

• -National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
• -One or more years of related banking experience or commensurate training in sales and customer service experience
• -High School Diploma or equivalent

Desired Qualifications:

• -Demonstrates a proven commitment to a unified customer experience by providing excellent customer service and models skills consistent with U.S. Bank’s Core Values
• -Knowledge of retail product philosophy, policy, procedures, documentation and systems
• -Comprehensive knowledge of all retail products and services
• -Effective interpersonal skills, selling and referral skills
• -Strong mathematical, problem solving and negotiation skills
• -Strong verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.25 - 24.75

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.