Peak Season Repair Specialist

Belron; Pooler (GA); On-site; USD 36,000 - 42,000; Full time

Job summary

Safelite in Pooler, GA is seeking a Peak Season Repair Specialist to learn and perform vehicle glass repairs using our Safelite Way of Fitting. In this role you will work with seasoned technicians and leaders to deliver high quality service and customer happiness.

You will handle chips and cracks, manage work orders with our Mobile Resource Management technology, and operate company vehicles and tools. The position includes on-the-job training and SafeTech certification, with a starting base pay

Qualifications

• High School Diploma or GED preferred.
• Valid driver's license required to operate a company vehicle.
• Safelite SafeTech certification required/completion on-the-job training.

Responsibilities

• Learn to repair vehicle glass (classroom and hands-on) under guidance.
• Repair chips, cracks and other auto glass issues on customer vehicles.
• Manage work orders and customer docs using Safelite MRM technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait time and perform housekeeping tasks.
• Safely operate company vehicles, tools and chemicals throughout the day.
• Performs other duties as assigned and complies with policies.

Skills

Customer service

Problem solving

Communication skills

Driving

Education

High School Diploma or GED

Driver's license

Safelite SafeTech certification

Job description

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The Peak Season Repair Specialist serves as a pathway to full-time employment with Safelite. In this role you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What you will do

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned
• Complies with all policies and standards

What You'll Get

• Competitive weekly base pay starting at $17.75/hour.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state-issued driver's license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required
• On-the-job training/completion of Safelite SafeTech™ certification. Required

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.