Peak Season Repair Specialist

Safelite; Macon (GA); On-site; USD 19,000 - 27,000; Full time

Job summary

The Peak Season Repair Specialist at Safelite trains in our industry-leading glass repair technology and follows the Safelite Way of Fitting. You will repair chips and cracks while delivering outstanding customer service with a caring, service-minded attitude.

You will manage work orders and customer documentation, operate the Safelite MRMs, lift up to 25 lbs, and work in varying weather. A valid driver's license and Safelite SafeTech certification are required.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED preferred.
• Safelite SafeTech certification required.
• Valid state driver’s license required.

Responsibilities

• Learn to repair vehicle glass (classroom and hands on) under supervision.
• Repair chips, cracks and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation and communication using Safelite MRM tools.
• Promote and sell Safelite promotional items to customers.
• Perform housekeeping tasks in vehicle and shop and maintain safety compliance.

Job description

A Brief Overview

The Peak Season Repair Specialist serves as a pathway to full-time employment with Safelite. In this role you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What you will do

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned
• Complies with all policies and standards

What You’ll Get

• Competitive weekly base pay starting at $16.75/hour.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state-issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required
• On-the-job training/completion of Safelite SafeTech™ certification. Required

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.