PEAK - Care Coordinator

University of Oklahoma; Tulsa (OK); Hybrid; USD 23,000 - 32,000; Full time

Job summary

University of Oklahoma is seeking a Social Work Care Manager to provide care management for non-complex members under OU's PEAK Temporary Staffing Service. The role is designed as temp-to-perm, with hybrid work and in-office requirements during training and competency checks.

You will conduct assessments, referrals, and care coordination, maintain documentation, and collaborate with healthcare providers. Requires a social work degree and at least one year in healthcare or social services.

Qualifications

• Bachelor’s degree in social work or related healthcare field is required.
• At least one year of healthcare and social services experience.
• Strong communication and organizational abilities.
• Familiarity with welfare resources and community services.
• Knowledge of Medicare/Medicaid laws and managed care contracts is preferred.

Responsibilities

• Provide social services to members identified for supportive care management through assessments, referrals, and care coordination.
• Complete Health Risk Screens for members in the supportive care group.
• Evaluate members’ social needs and refer to community resources.
• Collaborate with members’ healthcare providers as needed.
• Follow up with assigned members quarterly to assess needs.
• Maintain timely documentation in the management information system.
• Participate in case staffing and interdisciplinary teams.
• Utilize data systems to gather reports and identify eligible individuals.
• Maintain professional communication with care managers, nurses, and social workers.
• Support process improvements and updates.

Skills

Communication skills

Excel

Organizational skills

Casework basics

Community resources

Medicare/Medicaid knowledge

Analytical thinking

Technical communication

Interpersonal skills

Stress management

Education

Bachelor’s degree in social work or related healthcare field

Job description

Pay Range:Targeted salary $20.00 per hour, based on experience

Benefits Eligible: No

Work Schedule:Monday - Friday 8:00 a.m. to 5:00 p.m., may include some weekends

Position Introduction:

HSC Tulsa is hiring a Social Work Care Manager through OU's PEAK Temporary Staffing Service. This position is designed to be temp to permanent hire.
Purpose of Job: The Care Coordinator is responsible for providing care management services to non-complex members.
Major Tasks:

• Provide social services to members identified for supportive care management services by performing various duties such as assessments, referrals, and care coordination.
• Complete Health Risk Screens for members in the supportive care group.
• Evaluate members’ social needs and make appropriate referrals to social organizations for support.
• Collaborate with members health care providers as necessary.
• Follow up with assigned members at least quarterly to screen for additional needs.
• Provide information and educational materials around members disease process, social services, or other identified needs.
• Complete periodic screenings to assess for members level of care management and make appropriate referrals for more intensive intervention when necessary.
• Participate in case staffings and interdisciplinary teams.
• Maintain timely documentation of care management activities in the management information system.
• Maintain professional communication with care managers, healthcare providers, nurses, and social workers in clinics.
• Maintain professional follow up with care managers, healthcare providers, nurses, and social workers in clinics to requests for information and assistance.
• Participate and provide feedback on process changes and updates.
• Utilize database management, reporting, and information systems to gather data, organize reports, and identify individuals eligible for care management.
• Other duties as assigned

It is a hybrid position with 2 days in the office required, with Wednesday being one of the required days.

In Person only for first 3 or 4 weeks of Training AND

In Office Tuesday, Wednesday and Thursday for 1st 90 days or until successfully complete the Competency and Experience Check List

After that, can be at home 3 days and In Office Wednesdays and their office day of choice

Required Education and Experience:

• Bachelor’s degree in social work or related healthcare field
• at least one year of experience in healthcare and social services

Skills:

• Excellent oral and written communication skills, competence in Microsoft Excel, and excellent organizational skills.
• Basic knowledge of the principles and practices of social and psychological casework.
• Basic knowledge of social and welfare resources available in the community, hospitals, and clinics.
• Basic knowledge of Medicare and Medicaid laws and guidelines, managed care contracts and other legal and regulatory requirements.
• Ability to analyze and interpret a situation in order to determine a course of action to be discussed with the supervisor.
• Ability to communicate technical data with the patients, family members, or caregivers.
• Must have interpersonal skills.
• Ability to handle stressful situations.

Required Certifications and Licenses:

• Basic Life Support Certification within 30 days of the hire date in this position.

Department Preferences:

• Licensed Social Work Associate (LSWA).

Hiring Contingent Upon a Background Check: Yes