PD Principal Admitting Worker - DHI Call Center - Varied

UCI Health; Orange (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

UCI Health is seeking a Scheduling and Registration Specialist for the CDDC clinic in Orange, CA. The role involves verifying eligibility, scheduling and registering patients, entering charges and obtaining benefit information while coordinating with medical staff to resolve scheduling issues.

Responsibilities include generating authorization letters, responding to Member Services inquiries, and ensuring documentation supports patient care.

Qualifications

• Experience with computer registration and scheduling systems.
• Understanding of medical terminology.
• Strong customer service skills.
• Proficiency with MS Office.
• Excellent written and verbal English communication.

Responsibilities

• Schedule and register patients in the CDDC clinic.
• Verify eligibility and enter charges; obtain benefit information.
• Generate letters for authorizations and respond to inquiries.
• Coordinate with medical staff/case managers to resolve scheduling issues.
• Educate clinical staff about the scheduling process; ensure proper documentation.

Skills

Registration systems

Medical terminology

Customer service

MS Office

English communication

Team coordination

Scheduling flexibility

Relationship building

Tools

Epic

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

Position Summary

Incumbent is responsible for all aspects of scheduling and registering of patients in the CDDC clinic. Utilizes computer programs to verify eligibility, schedule and register patients, enter charges, obtain benefit information, and generate letters for authorizations. Responds to Member Services and Call Center inquiries. Manages medical record acquisition and distribution and communicates/coordinates with medical staff/case managers to resolve issues relating to scheduling of patients. Educates clinical staff, physicians, and team members about the scheduling process as appropriate. Ensures the accuracy and presence of appropriate documentation for effective patient care.

What It Takes to be Successful

• Previous experience with computer registration and registration scheduling system
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate general understanding of medical terminology
• Must demonstrate customer service skills appropriate to the job
• Must be able to travel to off site physician practices
• Minimum one (1) year recent experience (within past two (2) years) registering patients in a hospital or clinic, working as a Medical Assistant, or working in medical billing
• General knowledge of ICD9 and CPT codes
• Excellent written and verbal communication skills in English
• Demonstrated experience using MS Office
• Ability to work weekends, holidays, and evenings
• Ability to maintain a work pace appropriate to the workload
• Ability to interpret and understand various medical insurance plans and make accurate determinations regarding coverage
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications

• Knowledge of University and medical center organizations, policies, procedures and forms
• Familiarity of Joint Commission standards
• Experience with Epic
• Demonstrated experience with authorization process and surgical scheduling
• Bilingual in English and Spanish

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions Of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization