PCT II, Emergency Department, Per Diem

UMass Memorial Health; Worcester (MA); On-site; USD 31,000 - 54,000; Full time

Job summary

UMass Memorial Health is seeking a Patient Care Technician to join our care team. The role supports licensed clinicians, assists with patient care, and performs routine monitoring and tests across units in a fast-paced hospital environment.

Responsibilities include vital signs, EKGs, and basic lab specimen collection, with emphasis on safety, communication, and compassionate patient interaction. Eligible for signing bonus per interview outcome, based on scheduling and hours.

Qualifications

• Minimum of a high school education or GED.
• Current Basic Life Support.
• Demonstrated competency attainment in patient care settings.
• Ability to read, write and communicate in English clearly.
• Medical terminology knowledge.
• Strong interpersonal and problem-solving skills.
• Capable of remaining calm under stress.

Responsibilities

• Under licensed clinician direction, provides patient care and supports the healthcare team.
• Communicates observations to the RN regarding patient changes.
• Monitors high-risk patients and helps de-escalate when needed.
• Assists patients with daily living activities and mobility.
• Performs essential clinical tasks (EKGs, POC tests, phlebotomy in certain locations).
• Maintains safety and cleanliness, and supports equipment handling and storage.
• Provides respectful, culturally appropriate communication with patients and staff.

Skills

Medical Terminology

Computer skills

Strong interpersonal skills

Problem-solving abilities

Calm under stress

English communication

Inpatient/outpatient care experience

Education

High school diploma or GED

Basic Life Support (BLS)

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Exemption Status:

Non-Exempt

Hiring Range:

$15.00 - $25.82

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Weekends - One Full Weekend a Month

Scheduled Hours:

mixed

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

10020 - 2340 Emergency Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.

I. Major Responsibilities:

• 1. Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
• 2. Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
• 3. Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
• 4. Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.
• 5. Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
• 6. Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
• 7. Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients' height and weight.
• 8. Performs EKG's, performs Point of Care (POC) tests and bladder scanning according to hospital standards. Collects, labels and prepares specimens for transport to lab.
• 9. Phlebotomy in certain locations.
• 10. Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
• 11. Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.
• 12. Observes, measures, records oral food and fluid intake. Sets up full strength tube feeding solutions and refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.
• 13. Demonstrates sensitivity and responsiveness to patients' needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
• 14. Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.
• 15. Replenishes patient and unit supplies and equipment.
• 16. Requests assistance from identified resources when more direction is needed.
• 17. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
• 18. Has the ability to precept new Patient Care Technicians.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures, and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

• 1. Minimum of a high school education or GED.
• 2. Current Basic Life Support.

Experience/Skills:

• 1. Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I. or 6 months of prior inpatient/outpatient direct patient care experience.
• 2. Ability to read, write and communicate in English in a clear and concise manner.
• 3. Medical Terminology.
• 4. Computer skills.
• 5. Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.
• 6. Must have proven problem-solving abilities for routine situations.
• 7. Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:
Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.