PCG Insurance Operations Specialist

Stephens Inc.; Little Rock (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

A financial services company is looking for an experienced professional to assist financial consultants with life insurance applications and ensure compliance with regulations. The ideal candidate has at least 5 years of experience in life insurance management, strong analytical skills, and can work independently. Responsibilities include verifying licenses, submitting applications, and providing customer service support. A Life & Health Insurance License is required, and advanced certifications are a plus.

Qualifications

• Minimum 5 years’ experience in life insurance and annuities management or underwriting.
• Must remain updated with licensing requirements.
• Advanced certifications in life insurance are a plus.

Responsibilities

• Assist financial consultants in completing life insurance applications.
• Verify financial consultant’s licenses and affiliations.
• Ensure compliance for applications and documents.
• Submit and follow up on insurance applications.
• Manage customer service requests and assist with claims.

Skills

Familiar with different life insurance products

Excellent verbal, written and organizational skills

Attention to detail

Strong analytical and problem-solving skills

Ability to maintain confidentiality

Education

College degree or equivalent workforce experience

Life & Health Insurance License

Tools

Microsoft Office Suite

Job description

• Assist financial consultants in completing life insurance, annuity, long-term care, and disability applications
• Verify and request financial consultant’s licenses status, affiliations, and appointments
• Ensure applications and documents are in good order for compliance and submission
• Complete and review OFAC checks on each client who applies for insurance; assess any issues and evaluate to Compliance Department if needed or reject applications for corrective edits
• Submit insurance applications, follow up to insure that policies are correctly issued; review policies for discrepancies, and confirm that commissions are paid correctly
• Work with carrier underwriters to establish underwriting class for pre-underwriting and life insurance quotes
• Review and ensure compliance with state and federal regulations governing annuities, life insurance, and long-term care; advise management of changes or trends in the regulatory environment
• Determine if applications may present regulatory or compliance risk and send for corrective action
• Provide quotes and run life illustrations with appropriate assumptions as required
• Assist financial consultants with life insurance and annuity death claims
• Assist with customer service requests as needed
• Manage calls and e-mails from advisors and clients regarding life insurance, annuities, LTC, and disability insurance
• Respond to customer requests, provide information, and resolve problems
• Perform other tasks as assigned by management

Education and/or Experience

• College degree or equivalent workforce experience; advanced certifications (e.g., FALU or FLMI) are a plus.
• Minimum 5 years’ experience in life insurance and annuities management or life insurance underwriting

Knowledge, Skills and Abilities

• Be familiar with different life insurance products
• Knowledge of life insurance case design and the ability to run new business illustrations
• Familiar with life insurance underwriting process
• Excellent verbal, written and organizational skills
• Attention to detail with emphasis on accuracy and quality
• Self-starter with the ability to manage time effectively, prioritize work to balance multiple projects, and meet deadlines with minimal supervision
• Strong analytical, critical thinking and problem-solving skills with the ability to determine the appropriate action
• Establish and maintain effective working relationships at all levels of the organization
• Ability to maintain confidentiality

Qualifications

• Strong understanding of life insurance products
• Strong understanding of Long-Term Care and Disability is preferred
• Prior experience with the life insurance underwriting process
• Experience with life insurance case design
• Proficient in Microsoft Office Suite
• High degree of professionalism and excellent customer service skills

Certificates, Licensing, Registrations

• Life & Health Insurance License required (if no longer active, must be renewed within 6 months of hire date)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.