PC Technician

ASM Research, An Accenture Federal Services Company; Richmond (VA); On-site; USD 55,000 - 73,000; Full time

Job summary

ASM Research seeks an on-site Field Office Technician to provide hands-on IT support at federal field locations. You will diagnose endpoint issues, perform wellness checks, and collaborate with remote teams to keep mission-critical offices running smoothly. Documentation, security adherence, and clear user communications are essential.

The role requires 4+ years in IT support, a Bachelor’s degree or equivalent experience, and the ability to travel to field sites. U.S.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 4 years in IT, field, or end-user support roles.
• Strong hardware, software, and basic network troubleshooting knowledge.
• Proficiency with remote support tools and ticketing systems.
• Able to document actions clearly and communicate with non-technical users.
• U.S. citizenship and ability to obtain SECRET clearance.
• Willingness to travel to field locations as needed.

Responsibilities

• Perform on-site diagnosis and resolution of endpoint issues, including workstations and peripherals.
• Execute wellness checks and validate device health, patch status, and equipment readiness.
• Coordinate with remote teams for troubleshooting, firmware updates, and configuration changes.
• Document actions in service and asset systems; update inventories and close tickets clearly.
• Work independently while following security procedures and explaining status to non-technical users.
• Support deployment and decommissioning activities, including basic cabling and safe equipment handling.
• Check network and conference room equipment to ensure readiness per IT policies.

Skills

Communication skills

Problem solving

Interpersonal skills

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

Remote support tools

Ticketing systems

IT hardware setup

Job description

The Field Office Technician provides on‑site technical support at field locations, performing wellness checks and resolving incidents involving user devices, conference technologies, and local network components in a federal IT environment. This role acts as the hands‑on extension of remote service desks and engineering teams, executing hardware replacements, configuration changes, and environmental checks that cannot be completed remotely. The Field Office Technician documents all work in ticketing and asset systems and works directly with local staff to minimize downtime and maintain a consistent user experience across mission‑critical field offices.

Key Responsibilities

• Perform on‑site diagnosis and resolution of endpoint issues, including workstations, peripherals, and basic network connectivity problems, using standard tools and methods.
• Execute structured wellness checks using checklists and runbooks to validate device health, patch status, conference room equipment readiness, and basic infrastructure availability at field locations.
• Coordinate with remote support teams to conduct guided troubleshooting, firmware updates, and configuration changes on network and server equipment located at field sites.
• Use IT service management and asset management tools to receive assignments, record actions taken, update inventories, and close tickets with clear, user‑friendly resolutions.
• Work independently in varied environments while adhering to local security procedures and providing clear explanations and status updates to non‑technical users.
• Support field‑based deployment and decommissioning activities, including basic cabling, rack‑and‑stack work, and safe handling and disposition of IT equipment.
• Conduct network and conference room equipment checks to ensure readiness for operations and alignment with agency IT policies and standards.
• Assist on‑site personnel with IT issue ticketing and escalation, helping to maintain consistent service levels across geographically dispersed offices.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
• Minimum of 4 years of experience in IT and/or field or end‑user support roles, including hands‑on desktop support or IT field service work.
• Strong technical knowledge of hardware, software, and basic network troubleshooting, including experience with IT equipment setup, configuration, and maintenance.
• Proficiency with remote support tools and ticketing systems, with demonstrated ability to document actions and resolutions clearly.
• Strong problem‑solving, analytical, communication, and interpersonal skills, with the ability to manage multiple tasks and work independently in the field.
• Ability to obtain and maintain a SECRET‑level background investigation and U.S. citizenship as required by the client.
• Willingness to travel to field locations as needed to support mission requirements.

Preferred Qualifications

• Relevant industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Experience supporting multi‑site enterprises where travel, schedule flexibility, and coordination with multiple stakeholders are routine.
• Exposure to basic cabling, rack‑and‑stack activities, and safe handling of equipment during deployment, relocation, or decommissioning.
• Familiarity with federal agency IT environments, end‑user computing standards, and associated operational policies.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in 'Knowledge, Skills and Abilities' above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, 'light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$55,000 - $72,960.65

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.