PC Network Support Technician 4

Northrop Grumman; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Northrop Grumman in San Diego, CA seeks a PC Network Support Technician (Tier 4) to provide leadership and hands-on support for desktops and networks in a high-security environment.

The role requires a Secret clearance or ability to obtain, strong experience with Windows, Active Directory, and network basics, and the ability to work on-site full time while coordinating with cross-functional IT teams.

Qualifications

• Experience with Windows desktop operating systems and Active Directory.
• Knowledge of LAN/WAN networking and Microsoft Office products.
• Security+ certified or ability to obtain certification.

Responsibilities

• Lead and provide technical support for computers and networks.
• Coordinate with customers, service desk, server admins, network engineers, and IT/Cyber management.
• Act as escalation point for OS, server, or network issues.
• Work from on-site location and manage the ticket queue with minimal supervision.
• Use Active Directory to manage accounts and resets following security policies.
• Maintain inventory records in the asset tracking system for hardware.
• Assist with Security requirements and installation/retirement of PCs and related software.

Skills

Windows Desktop Operating Systems

Active Directory

LAN/WAN networking

Microsoft Office Suite

Security+ certification

Education

High School diploma

Associates degree

Bachelor's degree

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our San Diego, CA location.

The responsibilities of this role will include but not be limited to the following:

• Team lead, providing technical leadership and support for computers and associated networks, while coaching and coordinating with a team of PC Network Support Technicians.
• Exhibit good communication skills, an energetic approach, and patience with customers.
• Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Coordinate with customers, service desk, server administrators, network engineers, and IT/Cyber management.
• Collaborate closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server, or network level expertise.
• Work through the ticket queue without intervening management direction (self-motivated).
• Possess a technical understanding of service desk and IT Operations fundamentals.
• Provide technical support for computers and associated network diagnostics; identify, isolate, and analyze problems utilizing historical records.
• Resolve technical problems and answer queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Use Active Directory or similar tools to create and unlock user/computer accounts and perform password resets, following all security policies and procedures.
• Maintain accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and update status whenever equipment is deployed, moved, repaired, or retired.
• Complete paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software.
• Work with Security to remediate classified or unclassified data spillage incidents.
• Participate in new installations, testing, and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment.
• Raise issues that require senior level attention or involvement.
• Lift and move equipment weighing up to 50 pounds.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply only if they are willing to work on-site, full-time at our San Diego, CA campus.

Basic Qualifications:

• High School diploma and 6 years of experience, or an Associates degree and 4 years of experience, or a Bachelor's degree and 2 years of experience.
• Ability to obtain and maintain a U.S. Government Secret security clearance.
• Experience in Microsoft Windows Desktop Operating Systems, Active Directory, LAN/WAN networking, and Microsoft Office Product Suites.
• Candidates must meet the U.S. Government 8140 requirements for a PC Network Support Technician 4- Security+; if the selected candidate does not possess a current Security+ certification, they must be able to obtain required cert