PC Network Support Technician 3/4

Northrop Grumman Corp. (AU); Beavercreek (OH); On-site; USD 53,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated PC Network Support Technician to join their dynamic team. This role offers the chance to work on critical systems that support national security and technological advancements. You will be responsible for monitoring and maintaining off-network systems, providing technical support, and ensuring compliance with security standards. The position requires strong troubleshooting skills and the ability to work on-site. Join a collaborative environment that values innovation and offers exceptional benefits, learning opportunities, and a chance to make a real impact in the field of technology.

Benefits

Flexible work arrangements

Exceptional benefits/healthcare

401k matching program

9/80 work schedule

Paid time off (PTO)

Qualifications

• Ability to obtain and maintain DOD Secret level security clearance.
• Experience in IT support and troubleshooting in a classified environment.

Responsibilities

• Conduct monitoring for off-network computers and perform troubleshooting.
• Coordinate with operations for hardware and software support.
• Provide on-call support and ensure compliance with security standards.

Skills

Troubleshooting

Customer relationship skills

Problem-solving

Microsoft Windows Desktop Operating Systems

Microsoft Office Product Suites

Network support

Education

High School diploma

Associates degree

Bachelor’s degree

Tools

DFARS compliance

CMMC compliance

Remote deployment methods

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: None

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We’re looking for innovators, who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

IT Technicians, We Want You!

The Northrop Grumman Classified Solutions team is seeking an experienced PC Network Support Technician to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman’s Aeronautics Systems support team in Beavercreek, OH.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

Responsibilities will include but not be limited to the following:

• Conduct a continuous monitoring program for all off network (enclaved) computers
• Coordinate with local operations supervisors to schedule patching, virus updates and other hardware and software support for all unclassified off-net and advanced manufacturing computers around shop floor production schedule to eliminate/minimize production downtime and ensure no lost product due to unexpected/unplanned IT activities
• Perform monthly patching, virus updates and other hardware and software support per DFARS and CMMC controls and requirements.
• Provide off-hour on-call support and after-hours and/or weekend work based on shop floor production schedule when required
• Perform advanced troubleshooting, hardware, software and systems installs for all shop floor computers
• Perform advanced off-net and shop floor systems support for server and system administration
• Perform network technician/hands-on support for network teams to support connectivity to network and trouble-shooting (check ports, patch-thru’s, basic port-config)
• Work with local Facilities Engineering/Operations/Manufacturing and Process Engineering to help create configurations and BOMs for new hardware and software that need to be purchased as part of a shop floor equipment purchase and/or capital/facilities request
• Work with InfoSec and local business leadership to support audits and audit findings on off-net equipment
• Work with InfoSec to ensure compliance with DFARS and CMMC requirements and controls
• Work with equipment vendors to update hardware, software and connectivity to the equipment
• Work with vendors to troubleshoot problem.
• Work with network engineering and cybersecurity to create and maintain firewall rules for manufacturing computers.
• Ensure system, configurations, data etc. are backed up and secure for DBR purposes.
• Lift and carry a minimum of 50 lbs. and spend an entire work day on their feet (walking, standing, crawling under desks).

This position may be filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 3:

• High School diploma and 4 years of relevant experience; OR an Associates degree and 2 years of relevant experience; OR a Bachelor’s degree and 0 years of relevant experience is required
• Candidates must have the ability to obtain, and maintain, a DOD Secret level security clearance as a condition of continued employment
• Must have, or have the ability to obtain (and maintain), a DoD 8570 IAT level II (or higher) security certification (examples: Security+ CE)
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Basic Qualifications for Level 4:

• High School diploma and 6 years of relevant experience; OR an Associates degree and 4 years of relevant experience; OR a Bachelor’s degree and 2 years of relevant experience is required
• Candidates must have the ability to obtain, and maintain, a DOD Secret level security clearance as a condition of continued employment
• Must have, or have the ability to obtain (and maintain), a DoD 8570 IAT level II (or higher) security certification (examples: Security+ CE)
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Preferred Qualifications:

• Associate’s degree
• Active DOD Secret, Top Secret, SCI, or SAP/SAR access is preferred
• 5 years of experience with IT related hardware in a classified environment
• DoD 8570 IAT level II (or higher) security certification (examples: Security+ CE)
• Customer relationship skills - must have a passion for customer support
• Strong troubleshooting and problem-solving abilities
• Understanding of NIST 800-171 and CMMC compliance and controls
• Implementation and management of controls for compliance to NIST 800-171 and CMMC
• Prior experience supporting Operations in a Manufacturing environment
• Must maintain a neat and organized work area
• Strong verbal and written communication skills
• Ability to complete multiple simultaneous projects in a timely manner
• Self-starter/ Quick learner / self-directed
• Work with minimal supervision in a fast paced environment

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

Salary Range: $53,900.00 - $89,900.00 Salary Range 2: $64,100.00 - $106,800.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.