PC Network Support Tech 2/3

Northrop Grumman; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Northrop Grumman is seeking a PC Network Support Technician to support information system lifecycle activities. The selected candidate will work on-site, full-time at our Palmdale, CA location.

The role requires a Security+ or higher, a current DoD Secret clearance, and the ability to obtain Special Programs access. Responsibilities include ticketing, workstation relocations, basic diagnostics, and tough network/hardware support.

Qualifications

• Requires Security+ certification or higher.
• Requires current DoD Secret level security clearance to be considered.
• Must be able to obtain and maintain access to Special Programs.
• Knowledge of Windows desktop OS, Microsoft Office, and remote deployment methods.

Responsibilities

• Install, configure, and relocate PCs; maintain workstation operations.
• Create and manage tickets; track trouble queue and resolutions.
• Provide basic diagnostics and support for hardware, software, and network issues.
• Work on-site full-time in Palmdale, CA; travel is limited.

Skills

Security+ certification

Active Directory

Windows OS knowledge

Customer service

Education

High School diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Active Directory

Remote deployment methods

Service Desk IT Operations fundamentals

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Palmdale, CA location.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options.

The responsibilities of this role include, but are not limited to, the following:

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals
• Participates in new installations, testing and special projects as needed.
• Spend significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

This position may filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 2:

• High School diploma (or equivalent) and 2 years of relevant experience; OR an Associate's degree and 0 years of relevant experience is required
• Must have a Security+ certification or greater
• Candidates must have a current DOD Secret level security clearance (at a minimum) in order to be considered
• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of employment
• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Basic Qualifications for Level 3:

• High School diploma (or equivalent) and 4 years of relevant experience; OR an Associates degree and 2 years of relevant experience; OR a Bachelor's degree and 0 y