PC Network Support 2/3 - Secret

0090 CORP-Corporate Office; United States; On-site; USD 49,000 - 97,000; Full time

Benefits offered by this job

Flexible work arrangements

Healthcare

9/80 work schedule

401k matching

Job summary

Northrop Grumman is hiring a PC Network Support Technician to support information system lifecycle activities on-site at Beale AFB, CA. The role requires a Secret clearance and experience with Windows desktops, AD, and IT operations.

Responsibilities include user support, inventory management, and collaboration with Security to handle classified data events. A strong service mindset and ability to work in a dynamic, mission-focused environment are essential.

Qualifications

• Must have DOD 8140 security certification (examples: Security+ CE)
• Current US Government Secret level security clearance (at a minimum) with ability to obtain Top Secret
• Experience in Microsoft Windows Desktop OS, Microsoft Office Suites, and remote deployment methods
• Proficiency with Active Directory configuring user/computer accounts and security procedures

Responsibilities

• Supports information system lifecycle activities on-site at Beale AFB, CA.
• Provides technical support for computers and network diagnostics.
• Maintains inventory records for hardware assets and updates deployment status.
• Works with Security to resolve classified data spillage incidents.
• Operates in Windows desktop OS and Office environments; participates in installations and tests.
• Lifts/moves equipment up to 50 pounds; spends time away from desk to support users.

Skills

Customer support

Windows OS

Active Directory

Remote deployment

Education

Bachelor’s degree or 2 years relevant experience

HS diploma with 4 years relevant experience

Tools

SCCM

PowerShell

VMware VDI

Remote administration

Job description

RELOCATION ASSISTANCE

No relocation assistance available

CLEARANCE REQUIRED FOR START

Yes

CLEARANCE TYPE

Secret

TRAVEL

Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come.

Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon.

We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way.

Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible.

Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions.

In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives.

We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions.

By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader.

At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman Classified Solutions team is seeking a PC Network Support Technician to support information system lifecycle activities.

The selected candidate will be required to work on-site, full-time at our Beale AFB, CA location.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Independently, performs the following tasks as assigned.
• Works through the ticket queue without intervening management direction (self-motivated).
• Possess a technical understanding of service desk and IT Operations fundamentals Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management.
• Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software.
• Works with Security to remediate classified or unclassified data spillage incidents.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
• Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite Participates in new installations, testing and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.
• This position may filled at a higher level based on the qualifications listed below.

Basic Qualifications for Level 2

• Associate’s degree with 0 years of relevant experience; OR a High School Diploma (or equivalent) with 2 years of relevant experience is required
• Must have a DOD 8140 security certification (examples: Security+ CE or greater)
• Candidates must have a current US Government Secret level security clearance (at a minimum) with the ability to obtain and maintain a US Government Top Secret clearance in order to be considered
• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of employment
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Basic Qualifications for Level 3

• Bachelor’s degree and 0 years of relevant experience; OR Associate’s degree with 2 years of relevant experience; OR a High School Diploma (or equivalent) with 4 years of relevant experience is required
• Must have a DOD 8140 security certification (examples: Security+ CE or greater)
• Candidates must have a current US Government Secret level security clearance (at a minimum) with the ability to obtain and maintain a US Government Top Secret clearance in order to be considered
• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of employment
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

Preferred Qualifications

• Associate’s degree 3 years of experience with IT related hardware in a classified environment
• Microsoft Certifications (MCP, MCSE or MCSA) a plus
• Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
• Experience with thin clients
• Experience in Active Directory configuring user and computer accounts
• Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
• Experience supporting VMware VDI (Virtual Desktop Infrastructure)
• Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking

Benefits and Work Arrangements

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.

Salary

Primary Level Salary Range: $49,100.00 - $81,800.00 Secondary Level Salary Range: $58,300.00 - $97,100.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives.

Application Period

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Equal Opportunity Employer

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO.

Citizenship Requirement

U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

About the Company

We are a pioneering company. With careers across all areas: air, cyber, land, sea and space – our 90,000 employees work as one to defend and define the future. Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will give you every opportunity to do your best work. Working together with people from many backgrounds, personal passions and disciplines, we share a drive to push the boundaries of science, technology and engineering to meet the ever evolving needs of our customers worldwide.