PBX Operator PRN

West Valley Medical Center; Caldwell (ID); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Wellbeing support

Paid time off & family leave

401(k) matching

Tuition and loan assistance

Fertility & family benefits

Life insurance & protection

Job summary

West Valley Medical Center in Caldwell, Idaho seeks a PRN hospital receptionist to handle switchingboard, greet patients, screen calls, and support registration.

The role requires English proficiency, customer service, and basic computer skills; you will monitor paging and assist with after-hours records and secretarial tasks, contributing to a safe, efficient hospital environment.

Qualifications

• Excellent customer services skills.
• Some previous switchboard and receptionist experience preferred.
• Basic computer knowledge and keyboard skills are required.
• Must be able to read, write, and speak English; good verbal and written skills required.
• Must be patient and courteous at all times, even under stressful situations.

Responsibilities

• Receive, screen, and transfer incoming hospital telephone calls.
• Greet and direct patients and visitors.
• Facilitate the overhead paging system in the hospital and direct communications throughout the facility.
• Be on stand-by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus.
• Provide visual surveillance by monitoring security camera images displayed within the PBX office; report any suspicious, criminal, and/or unsafe actions observed.
• Assist with patient registration as needed and perform minor secretarial duties.
• Perform emergent and stat medical record requests for after hour doctor offices, emergency rooms, and/or urgent care.

Skills

Customer service

Switchboard

Receptionist

Computer basics

English proficiency

Education

Tools

PBX system

Security cameras

Job description

Hourly Wage Estimate: $15.00 - $21.00 / hour

Schedule: PRN "As Needed"

This role is at West Valley Medical Center, a part of HCA Healthcare.

Job Summary And Qualifications

• You will receive, screen, and transfer incoming hospital telephone calls.
• You will greet and direct patients and visitors.
• You will facilitate the overhead paging system in the hospital and direct communications throughout the facility.
• You will be on stand-by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus.
• You will provide visual surveillance by monitoring security camera images displayed within the PBX office. You will report any suspicious, criminal, and/or unsafe actions observed.
• You will assist with patient registration as needed and perform minor secretarial duties.
• You will perform emergent and stat medical record requests for after hour doctor offices, emergency rooms, and/or urgent care.

Qualifications

• Excellent customer services skills.
• Some previous switchboard and receptionist experience preferred.
• Basic computer knowledge and keyboard skills are required.
• Must be able to read, write, and speak English; good verbal and written skills required.
• Must be patient and courteous at all times, even under stressful situations.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long-and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location and position.

West Valley Medical Center (WVMC) provides a small-town, friendly environment with a big-city commitment to high-quality patient care. Located in Caldwell, Idaho, this 150 plus bed facility comes nationally accredited. We have consistently been awarded for performance and clinical outcomes. The WVMC team is comprised of 800 employees and volunteers. Our three-story hospital has several off-site community clinics. In 2017 WVMC was named among the Top 100 Hospitals for the fourth consecutive year.

Located within The Treasure of the Valley, WVMC stands as a pillar of excellence for our friendly community. Caldwell offers a family-friendly culture with walking paths, recreational parks, two golf courses, the Boise River as well as a short commute to Boise and countless outdoor adventures.

We are part of the HCA Healthcare network - which includes more than 300 affiliate facilities across the nation – offering our colleagues the opportunity for travel and relocation. HCA Healthcare and West Valley Medical Center are all about caring for patients, families and our colleagues.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status