PBX Operator FT

Kindred Hospital Houston Northwest; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A healthcare facility in Houston is seeking a Console Operator responsible for answering and routing calls, greeting visitors, and managing emergency communications. The ideal candidate should have a high school diploma and be fluent in English. This role requires good attendance and the ability to assist with various hospital functions.

Responsibilities

• Operates a console telephone switchboard to relay calls.
• Answers and routes outside calls to the appropriate department.
• Greets and directs visitors and vendors.
• Pages code blue, fire alerts, and other emergency calls.
• Maintains a log of patient names and telephone extensions.

Skills

Fluent English

Good attendance

Education

High school diploma or equivalent

Job description

Overview

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• Operates a console telephone switchboard in order to relay incoming, outgoing and interoffice calls. Greets and receives visitors and directs as appropriate.

Essential Functions

• Courteously answers, routes and screens outside calls to the proper department or extension number, transfers calls, takes accurate messages and/or holds calls when necessary.
• Answers and screens in-house calls in order to take phone messages for doctors and staff personnel, requests for pages and to complete calls for patients who may need assistance.
• Greets visitors, vendors, physicians and identifies self and briefly explains hospital policies (parking/visitation) if called upon; directs to proper location as needed.
• Pages code blue, fire alerts, stat calls, emergency calls, physicians, and staff, per protocol.
• Informs appropriate personnel of meetings, fire drills, disaster drills and other hospital functions by announcing them over the intercom.
• Maintains a file of hospital personnel and departments by name and extension number as well as phone numbers of hospitals within the area.
• Maintains an alphabetical and numerical log of patient names, room numbers and telephone extensions in order to expedite the relaying of calls.
• Monitors emergency patients when entering the hospital main entrance. Notifies clinical manager when necessary.
• Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel: 0%
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• Performs other related duties as assigned.

Qualifications

Education

• High school diploma or equivalent.

Licenses/Certifications

• None.

Experience

• None.

Qualifications